CLI Technician
Charter Communications - Long Beach, CA

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Job Summary

Under general supervision, monitor and repair signal leakage; prepare required reports.

Essential Functions of the position

Actively and consistently support all efforts to simplify and enhance the customer experience

Monitor and repair signal leakage on a quarterly basis using assigned test equipment

Maintain accurate files and records on a daily basis; complete quarterly reports

Maintain tools and inventory

Clean, maintain, and stock assigned vehicle and equipment

Troubleshoot and repair or replace any defective components from the tap to the connection of the customer's equipment

Replace defective or damaged tap plates

Complete paperwork associated with each work order in a timely manner

Identify causes of picture and/or signal degradation

Audit for illegal connections

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor

Preferred Qualificatio

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to accurately measure distances, using tapes or other measuring devices

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to drive Company vehicle in a safe and responsible manner

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to perform job from high places (i.e. poles and roofs)

Ability to prioritize and organize effectively

Ability to work independently

Ability to work while standing 50 - 70 percent of the time

Ability to work with small components and wires to make cable connections

Knowledge of basic mathematics and electronics

Knowledge of company products and services

Knowledge of National Electric Code and National Electrical Safety Code

Ability to use handheld communication devices and applications


High School Diploma or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience

1+ years Broadband Technician II, or equivalent technical work experience

Certifications and/or Licenses

Valid driver's license with satisfactory driving record within Company required standards

Working Conditions

Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

Work in a 24x7, fast paced environment

Skills/Abilities and Knowledge

Primary Location

US-California-LONG BEACH

About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...