Munich Reinsurance America, Inc. - Hartford, CT

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In this position, the Client Operations Manager (COM) is a key member of the client integration team focused on Operations and Project Management, responsible for management of the day-to-day relationship with our partner customers. Responsibilities include maintaining and monitoring the operational health of assigned customers, implementing HSB's products and services and coordinating customer initiatives where HSB has a role. Internally, they partner with expert tracks to ensure proper workflow, tools, documentation and procedures are in place.


Qualifications – Education:

Required: Bachelors Degree or equivalent work experience.

Desired: MBA degree, CIC or CPCU.

Qualifications – Work Experience:

Required: Seven+ years experience in insurance; Working knowledge of insurance company and agency operations and business processing systems, workflow documentation, reporting and project management.

Desired: Insurance business acumen; consulting/operational management/systems background; Commercial or Personal lines experience-market/organization/product/process; Familiar with HSB systems and processes.

Qualifications – Technical Skills:

Required: Strong project management skills; Proficient knowledge of Excel, Powerpoint and Word; Working knowledge of HSB's processing systems and Microsoft Project.

Desired: Insurance financial acumen - financial statements, business processes; Microsoft Access or relational database.

Qualifications – Non-Technical Skills:

Required: Self-motivated and directed; Able to prioritize multiple tasks while keeping sight of "big picture"; Able to analyze business processes to identify problems or solutions; Strong oral/written communication skills.

Desired: Solid organization and time management skills; Team player; Ability to "roll up sleeves" to uncover root causes and/or develop solutions; Ability to improve services and deliverables.

Qualifications – Other:

Required: Strong interpersonal/team building skills, meeting facilitation and management, leadership and problem solving/analytical skills. Ability to influence multiple levels of internal and external clients. Includes 25-30% travel.

Desired: Ability to influence internal team resources without direct supervision lines; Demonstrated leadership ability.