In this position, the Client Operations Manager (COM) is a key member of the client integration team focused on Operations and Project Management, responsible for management of the day-to-day relationship with our partner customers. Responsibilities include maintaining and monitoring the operational health of assigned customers, implementing HSB's products and services and coordinating customer initiatives where HSB has a role. Internally, they partner with expert tracks to ensure proper workflow, tools, documentation and procedures are in place.
Qualifications – Education:
Required: Bachelors Degree or equivalent work experience.
Desired: MBA degree, CIC or CPCU.
Qualifications – Work Experience:
Required: Seven+ years experience in insurance; Working knowledge of insurance company and agency operations and business processing systems, workflow documentation, reporting and project management.
Desired: Insurance business acumen; consulting/operational management/systems background; Commercial or Personal lines experience-market/organization/product/process; Familiar with HSB systems and processes.
Qualifications – Technical Skills:
Required: Strong project management skills; Proficient knowledge of Excel, Powerpoint and Word; Working knowledge of HSB's processing systems and Microsoft Project.
Insurance financial acumen - financial statements, business processes; Microsoft Access or relational database.
Qualifications – Non-Technical Skills:
Required: Self-motivated and directed; Able to prioritize multiple tasks while keeping sight of "big picture"; Able to analyze business processes to identify problems or solutions; Strong oral/written communication skills.
Solid organization and time management skills; Team player; Ability to "roll up sleeves" to uncover root causes and/or develop solutions; Ability to improve services and deliverables.
Qualifications – Other:
Required: Strong interpersonal/team building skills, meeting facilitation and management, leadership and problem solving/analytical skills. Ability to influence multiple levels of internal and external clients. Includes 25-30% travel.
Desired: Ability to influence internal team resources without direct supervision lines; Demonstrated leadership ability.