MTV - Chicago, IL

This job posting is no longer available on Viacom. Find similar jobs: Client Service Representative jobs - MTV jobs

Responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes.

  • Build effective relationships at agencies through on-going communication with various departments i.e. Buying, Traffic, and Accounting
  • Coordinate with Sales, P&I, and Client Service Management on the maintenance of agency accounts including:
Upfront and Scatter order entry

Timely delivery of advertiser schedules/flowcharts

Input of all inventory adds, deletes, and moves per P&I, and/or client direction (with appropriate approval)

Maintain schedule changes, both internal and external, including follow-up with agencies

Product/Brand allocations

Discrepancy resolution

Invoice Clearance

Flight Changes

Liability tracking

ADU scheduling

MSA post analysis

EDI maintenance for applicable accounts

  • Collaborate with sales teams in weekly meetings and though maintenance of account status reports
  • Proficient use of WINSALES/PLAN-IT and GABRIEL systems to manage deals
  • Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  • Monitor BOB and unit exception reports to ensure all contracted dollars are booked and all unscheduable units are placed
  • Work with P&I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of program changes on schedules
  • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
  • Work closely with Billing and A/R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments
Basic qualifications:
  • 1-3 years experience in the media industry preferred.
  • PC Savvy: Expertise in PowerPoint, Word and Excel
  • Strong analytical skills
  • Must have superior customer service skills
  • Must have flawless attention to detail
  • Proven ability to work in a fast moving environment
  • Must have the ability to prioritize. Must be flexible with hours
  • Must have strong communications skills both verbal and written
  • Must be able to manage multiple tasks and activities simultaneously
  • College Degree
Desired qualifications:
  • Motivated self starter, eager to engage in the business and learn MTVN processes from beginning to end
  • In addition, the right candidate will be able to multi-task in a fast paced, high pressure environment

About this company
45 reviews
MTV is the dynamic, vibrant experiment at the intersection of music, creativity and youth culture. For over 26 years, MTV has evolved,...