CLIENT SERVICE REPRESENTATIVE
MTV - Chicago, IL

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Responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes.

Responsibilities:
  • Build effective relationships at agencies through on-going communication with various departments i.e. Buying, Traffic, and Accounting
  • Coordinate with Sales, P&I, and Client Service Management on the maintenance of agency accounts including:
Upfront and Scatter order entry

Timely delivery of advertiser schedules/flowcharts

Input of all inventory adds, deletes, and moves per P&I, and/or client direction (with appropriate approval)

Maintain schedule changes, both internal and external, including follow-up with agencies

Product/Brand allocations

Discrepancy resolution

Invoice Clearance

Flight Changes

Liability tracking

ADU scheduling

MSA post analysis

EDI maintenance for applicable accounts

  • Collaborate with sales teams in weekly meetings and though maintenance of account status reports
  • Proficient use of WINSALES/PLAN-IT and GABRIEL systems to manage deals
  • Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  • Monitor BOB and unit exception reports to ensure all contracted dollars are booked and all unscheduable units are placed
  • Work with P&I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of program changes on schedules
  • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
  • Work closely with Billing and A/R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments
Basic qualifications:
  • 1-3 years experience in the media industry preferred.
  • PC Savvy: Expertise in PowerPoint, Word and Excel
  • Strong analytical skills
  • Must have superior customer service skills
  • Must have flawless attention to detail
  • Proven ability to work in a fast moving environment
  • Must have the ability to prioritize. Must be flexible with hours
  • Must have strong communications skills both verbal and written
  • Must be able to manage multiple tasks and activities simultaneously
  • College Degree
Desired qualifications:
  • Motivated self starter, eager to engage in the business and learn MTVN processes from beginning to end
  • In addition, the right candidate will be able to multi-task in a fast paced, high pressure environment

Viacom - 22 months ago - save job - block
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About this company
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MTV is the dynamic, vibrant experiment at the intersection of music, creativity and youth culture. For over 26 years, MTV has evolved,...