PAML - Union, CO

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A Client Service Representative is responsible for providing fast and accurate information upon request and must communicate effectively with our clients that include physicians, their office staff and other laboratory personnel. They are valuable resources internally as well as externally and must stay knowledgeable of all other departments within the laboratory. A Client Service Representative demonstrates a professional and competent manner.


Answer phone, assisting clients with test results, test requirements, fees and miscellaneous requests

Communication link between client and internal departments

Phoning of Priority/Phone requests and Critical/Panic values to our clients.

Handling of request for patient records

Able to operate office equipment to include, multi-line phone system, computer systems, scanner, photocopy/fax, etc.
Maintain positive morale

Effective written and verbal communication

Flexible. Able to make necessary adjustments to meet deadlines

Independent judgement and good reasoning ability

Able to handle stressful situations caused by high volume requests from internal and external sources


High School Diploma

Medical terminology

Experience in the medical field

Typing skills (min. 30 wpm)

Ability to work with accuracy while paying attention to detail

Dependable and able to work with minimal supervision

Good organizing and planning skills

Ability to remain calm in stressful situations

Professional and mature manner

Preferred education, skills or experience

Phlebotomy experience

2 year course study relating to the medical field