PURPOSE OF POSITION:
Provide on-site end-user support in the proper navigation and use of complex clinical information systems. Maintain a clinical perspective of all clinical systems and technology to represent an integrated, patient safety focused approach to support end users. Serve as an advocate for the clinical end-users in regard to computerized patient care documentation.
Responsible for on-site user assistance with system navigation, troubleshooting of clinical application software. Model proper use of clinical information systems in a way that ensures quality patient care outcomes, integrating clinical knowledge base.
Communicate system updates, changes, and new functionality to users throughout the medical center.
Mastery of the current clinical information systems, the CSS role and clinical workflows throughout the medical center.
Log and/or establish work-around for issues where needed, and follow-up with both the end-users and third-level support to ensure that the issue is resolved utilizing clinical, critical-thinking skills.
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Perform other duties as assigned.
Skills & Competencies
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Possess strong organization skills and attention to detail
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
- Bachelor's degree OR equivalent
- 3 years related experience
- Clinical pediatric experience in a medical center
- Licensed in the State of Ohio
Cincinnati Children Hospital - 5 months ago
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