American Savings Bank - Honolulu, HI

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Manage the operations and personnel of the Collections and Recovery Groups. Provides strong leadership and quality on-going coaching to employees for best practices in Collections (active and recovery). Provide direction and hands-on involvement for the proper collection of mortgage and consumer loans, revolving and credit line accounts, credit cards and other receivables. Assist the Director of CRS with the internal operations of the department.

• Three (3) years collection experience with knowledge of servicing and collections practices
• Two (2) years of supervisory experience
• Demonstrated knowledge of banking regulations, policies and procedures
• Knowledge and understanding of the processes and documents pertaining to foreclosures, legal action, and bankruptcies, and recovery of delinquent mortgage, consumer and revolving loans and lines of credit and credit card accounts
• Knowledge and understanding of the servicing and collection of mortgage loans, consumer and revolving loans and lines of credit, and credit card accounts
• Knowledge and understanding of state and federal debt collection laws
• Knowledge and understanding of federal bankruptcy laws
• Proficient in the use of Microsoft Office applications and utilization of various applications for collections & recovery
• Good interpersonal skills, negotiation skills, and written and oral communication abilities
• Ability to analyze and understand mortgage loan documents, legal documents, consumer and revolving loan and lines of credit documents, and credit card accounts
• Ability to deal with negative customers and situations and to resolve problems using sound judgment
• Ability to supervise, train, motivate and accurately critique others
• Ability to work independently, take on additional tasks without supervision, establish, interpret and implement policies and procedures, and to work as a team member of the Collections & Recovery department
• Ability to work under pressure and to meet critical deadlines

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