American Chemical Society - Columbus, OH

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CAS has an immediate need for a Computer Operator who, with general direction, will leverage event management systems to monitor and maintain the availability and functionality of the CAS computing environment’s systems, network and applications. They will assist in the creation and adoption of incident management procedures, communicating effectively with IT support staff and users through various means (e.g., service management systems, telephone, email) to collect and disseminate information regarding the operational environment. Again, with general direction, they will work with automated tape libraries and tape drives to support such computing needs as data backup and recovery and the reading of data from input tapes; support the process of rotating tapes to an off-site storage facility for routine data backup and disaster recovery purposes; support CAS staff implementing changes to the CAS IT infrastructure in accordance with change management policy and procedures; and, support the Data Center’s hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center.

In Addition

As designated ESSENTIAL staff, they will be responsible for reporting to work when scheduled even when CAS is closed to non-essential employees.

This Data Center is a 24X7X365 environment and this position consists of being able to work 3 different shifts. You will also be assigned some holidays and some weekends.

The ideal candidate has basic or working technical knowledge of the computing environments maintained at CAS.

Required Skills

This position is within the CAS Information Technology division and IT Infrastructure Services organization. The services provided by this position help support sustainable competitive advantage to a business that operates revenue generating, 24/7 online services and internal business systems, using an ITIL-based, process-driven approach.

Provide first level support to sustain production IT services and assure their availability, reliability and performance.

Provide IT systems support, monitoring and first response to events on Linux, Windows, Unix and mainframe computer platforms.

Support the development, content update and promote process involved with enterprise functions. Activities include:

Monitoring events and production batch schedules

Providing initial response to alerts caused by failures

Escalating service incidents in a timely manner for swift resolution

Opening incident tickets

Providing detailed turnover to the following shift

Interfacing with the internal user community, IT second and third level support groups (e.g. systems administrators, hardware support engineers and outside vendor support)

Operate peripheral equipment attached to computer systems.

Typing and PC Skills

Microsoft Word and Excel experience

Ability to work in a team environment

Ability to lift 20 lbs. (paper)

Required Experience

American Chemical Society - 20 months ago - save job - copy to clipboard
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