COMPUTER SUPPORT TECHNICIAN 1
University of Washington - Seattle, WA

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The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The School of Dentistry shares the University’s overall mission to generate, disseminate, and preserve knowledge, and to serve the community. The School is an integral part of the Warren G. Magnuson Health Sciences Center, and is an oral health care center of excellence serving the people of the State of Washington and the Pacific Northwest. Our primary mission, through educational, research, and service programs, is to prepare students to be competent oral health care professionals. The School’s research programs contribute to the fundamental understanding of biologic processes and to the behavioral, biomedical, and clinical aspects of oral health. The service mission is to improve the health and well-being of the people of the community and the region through outreach programs that are especially attentive to minority and underserved populations. The School values diversity in its students, staff, faculty, and patient populations. It seeks to foster an environment of mutual respect where objectivity, imaginative inquiry, and the free exchange of ideas can flourish to facilitate personal development, professionalism, and a strong sense of self-worth.

Our IT Department has an opportunity for a Computer Support Tech 1 to provide desktop and application support for the UW Dental School. This requires software configuration, implementation and troubleshooting. Additionally, there will be hardware support of peripheral devices such as printers, laptops and desktop computers.

Duties include (but are not limited to):
• Serve within a team to provide primary support for UW Dental School desktops ;
• Work with vendors to resolve any and all software or hardware issues. Implement fix or facilitate for vendor;
• Set up, update, and maintain all client accounts and emails via Active Directory and MS Exchange;
• Configure printers, laptops and computer stations within Dental School domain;
• Diagnose and correct computer hardware/software failures;
• Maintain general upkeep to departmental offices and work areas;
REQUIREMENTS:
• One year of experience involving the use of computerized information systems OR equivalent education/experience.
Additional requirements include:
• Proven oral and written communication skills.
• Ability to handle confidential information responsibly.
• Ability to learn quickly and adapt to technology changes.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED:
• Experience working within an HIPAA environment.
• Experience with Windows Operating Systems.
• Knowledge and experience troubleshooting Microsoft Office products such as Word, Excel, Outlook, etc.
• Demonstrated experience troubleshooting hardware and software problems.
• Experience in a helpdesk or technical support role supporting Microsoft operating systems
• Basic understanding of networking principals, including Ethernet and wireless, and protocols such as TCP/IP, etc.
• Knowledge of email technologies such as IMAP, POP and MS Exchange.
Condition of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .

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