CONTACT REPRESENTATIVE (SERVICE REPRESENTATIVE) (TEMP)
Social Security Administration - Safford, AZ

This job posting is no longer available on Social Security Administration. Find similar jobs: Contact Representative jobs - Social Security Administration jobs

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Do you have a desire to:
  • help SSA manage its Social Security programs, analyze and solve problems?
  • help to advise millions of retired and disabled individuals?
  • work on a team to make a difference in people's lives and your own?
Once selected for the Service Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.

This position is located in the Safford Resident Station at 650 S 14th Avenue, Safford, AZ.

NOTE:
This position is being filled on a full-time, temporary not to exceed one year basis, may be extended one additional year. This appointment will not become permanent. Additional selections may be made from this announcement.

KEY REQUIREMENTS

U.S. Citizenship Required

Selective Service Registration. See Other Information tab.

Background and/or Security Investigation Required

Must pass Meet-and-Deal panel interview.

Selectees are required to complete a technical training class.

DUTIES:
Contact Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs.

QUALIFICATIONS REQUIRED:
If you are using experience to qualify, you must have:
For GS-5:
At least 1 year of full-time work experience performing all or most of the following tasks as stated below:

1.

Applying laws, rules or regulations and written guidelines;

2.

Communicate orally in order to provide information, assistance, or instructions to members of the general public or their representatives;

3.

Perform administrative and clerical processes using a computer to reconcile discrepancies, associate documents with related files/records, etc.;

4.

Write correspondence in response to inquiries and drafted a variety of other written products.

For GS-6:
At least 1 year of full-time work experience independently performing all or most of the following tasks:

1.

Applying and interpreting laws, rules, regulations, and written guidelines;

2.

Communicating orally with a large volume (daily or continuously) of people from different socioeconomic backgrounds in order to provide or elicit information;

3.

Performing administrative and clerical processes using a computer to reconcile discrepancies; and

4.

Writing correspondence in response to technical inquiries and drafting a variety of other written products.

For GS-7:
At least 1 year of full-time work experience independently performing all or most of the following tasks:

1.

Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws);

2.

Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.;

3.

Performing administrative and clerical processes using a computer to reconcile discrepancies; and

4.

Writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SUBSTITUTING EDUCATION:
If you are qualifying for this position based on completed education at an accredited college or university, you

must

provide a copy of your official or unofficial college transcripts or other proof of education.

NOTE:
Education completed in a foreign institution

must

be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to:

http://www.edupass.org/admissions/evaluation.phtml

For GS-5

: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. A bachelor's degree is fully qualifying for GS-5.

For GS-6

: Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work, Business Administration or Public Administration.

For GS-7

: Successful completion of at least one academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work or Public Administration. One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study.

COMBINING EDUCATION AND EXPERIENCE:
Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5:
Only education

in excess

of the first 60 semester hours or 90 quarter hours beyond the second year leading to a bachelor's degree is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience.

Note: Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined.

SELECTIVE PLACEMENT FACTOR

Meet and Deal Panel Interview:
Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

HOW YOU WILL BE EVALUATED:
Your application will be evaluated under the

Category Rating

method, based on your responses to the occupational questions in this document,

which is designed to capture the desired competencies for this position. These competencies include: (1) Ability to use personal computers and related software; (2) Ability to plan, organize, and prioritize work; (3) Ability to communicate orally; (4) Ability to communicate in writing; and (5) Knowledge of medical and legal terminology

.

If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1) Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.

Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification Requirements will automatically be placed in the Best Qualified Category.

We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder.

Please review the

Tips for Applying

for additional guidance.

Note: Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link:

View Assessment Questions

.

BENEFITS:
Employees on a temporary limited appointment will receive paid holidays, sick and annual leave accruals.

If the appointment is extended beyond 1 year, employees may elect Federal Health Benefits coverage, but will be responsible for payment of the entire premium.

In addition, we offer a range of benefits to help you

balance life with Social Security to life outside of work

.

OTHER INFORMATION:
Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

www.sss.gov

.

About this company
387 reviews
These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...