The internet has a team. Come join it!! VeriSign, Inc. operates a diverse array of network infrastructure, including two of the Internet's thirteen root nameservers, the nameservers for .com, .net and other top-level domains as well as many country-code top-level domains. Using our global infrastructure, Verisign processes over 60 billion interactions each day, more than three times the number of phone calls made in the United States daily. Verisign helps registrars expand markets and increase renewals with critical technology and unmatched experience. Verisign also offers a range of security services, including managed DNS, Distributed Denial of Service (DDOS) mitigation and cyber-threat reporting.
The Contract Administrator III – Contracts (CA III) in the Customer Affairs Office fulfills the role of on-boarding new customers and finalizing contracts that govern the sale of Naming Services products and ensuring customer compliance with the terms and conditions of those contracts. The CA III's primary responsibility is related to initiating contact with ICANN accredited registrars and/or .Namestore registrars and assisting them throughout the contracting process for our core and value added services. The CA III is also responsible for supporting the needs of existing registrars and the business, to include: researching and processing ICANN change notifications, responding to inquiries from registrars, attending assigned product stakeholder meetings, and zone file username maintenance. Support of our customers often requires spreadsheet creation and data analysis, document revisioning, Microsoft Access database management, and terms negotiation to bring proposed contracts in line with company policies and guidelines established by both Purchasing and Legal. The CA III role requires familiarity with database design and structure and may require creation of complex queries and reporting. Additionally, the successful candidate will have the ability to create spreadsheets and perform analysis, design and implement audits, make process improvement recommendations and conduct document review and revisioning.
Primary responsibilities include:
Assures that new customers have met all business requirements prior to granting access to production systems for all Naming Services products and services.
Manages the negotiation and execution of all non-standard contracts for Naming Services products and services.
Management of customer’s financial requirements.
Manages databases to include table and query creation and data reporting functionality.
Completes monthly variance analysis for assigned products.
Assists in the preparation of monthly and quarterly reporting.
Performs audits and reconciliations to ensure accuracy of records and customer accounts.
Performs full cradle to grave contract management and administration.
Produces and maintains various documents including correspondence (internal and external), department procedures, contracts, and other documents as required in the on-boarding of new customers.
Gathers, compiles, reports on, distributes, and files information, including approvals and documents that support the review and approval of contracts in accordance with company policies and procedures.
Represents customer operations in stakeholder meetings and assists in the development of contracts to support new product offerings.
Assists with the provisioning of requested information in support of SOX and other audits.
Completes special projects, as assigned. Experience:
5-10 years experience with 2-5 years in contract management, database administration, and/or analytical functions.
Excellent written and verbal communication skills.
Strong analytical experience with demonstrated ability in prior positions.
Demonstrated ability to follow through to completion all assigned responsibilities.
Demonstrated ability to track and regularly follow up on incomplete issues.
Proficiency with MS Word, PowerPoint, Excel and Visio; advanced skills in MS Access (including ability to independently create complex queries and reports).
Ability to quickly develop a thorough knowledge of company structure and processes.
Strong organizational skills and ability to multi-task.
Ability to work and contribute in a dynamic team environment.
Ability to operate independently and prioritize workload with little supervision.
Domain name registry experience a plus.
Multilingual fluency a plus.
2-4 years of experience in document control and records management, contracts, audit, legal and/or database administration preferred.
Knowledge of effective records filing, storage and maintenance practices required.
Bachelor degree, preferably in business, finance, or accounting required; Advanced degree preferred.