Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Take orders from customers, input orders into micros, and obtain payment and provide change. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Prepare food, coffee and other beverages. Process all orders and collect payment from customers. Provide assistance in Food and Beverage areas including busing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
General Food and Beverage Services
Maintain cleanliness of work areas (including all areas of the lobby) throughout the day, practicing clean-as-you-go procedures.
Follow property key policies, including checking out and returning keys to appropriate departments.
Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
Food and Beverage Services
Input orders into cash register system and collect payment from customer.
Take guest orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to tables as needed.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Brew coffees, following standards to ensure freshness.
Bus and wipe down coffee cart areas and tables as customers leave seating area.
Wash restaurant dishes and serving utensils as needed.
Prepare and replenish inventory displays to ensure consistency and freshness in presentation from opening to closing.
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.
Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.
Ensure the quality of the food items and notify manager if a product does not meet specifications.
Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
Communicate any assistance needed during busy periods to the manager to ensure optimum service to guests.
Crestline Hotels & Resorts - 2 years ago