University of South Florida Health - Tampa, FL

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Plans, develops, implements, and evaluates CE programs for physician specialties in accordance with ACCME requirements and CPD Office policy and procedures. Prepares major grant proposals for funding national and regional multi-site CE activities. This person will manage very complex, highly visible activities that require a high level of communication with faculty and participants. Organizational ability and communication skills will be critical requirements.

Position Requirements

EDUCATIONAL REQUIREMENTS : Associate’s degree required. Bachelor’s preferred. CME experience and training may be substituted for degree requirement.

EXPERIENCE REQUIREMENTS : Must have five years program management experience in continuing education.

SKILL REQUIREMENTS : Excellent verbal, written and organizational skills. Proficient in Word, Excel and Outlook. Database management experience helpful.

Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS : Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Hourly Salary Range Minimum

Annual Salary Range Minimum

Special Instructions to Applicants


Department Name

Work Schedule Summary

Specific Duties and Responsibilities



Independently plans, develops, implements, an devaluates CME activities according to ACCME Essentials, Guidelines, and Standards for Commercial Support and/or the appropriate accrediting body.

  • work efficiently and accurately under strict deadlines
  • provide helpful, courteous and timely responses to all individuals
  • avoid waste of resources (time, office supplies, etc)
  • handle and/or respond to emails in a timely fashion
  • establish and meet deadlines as developed before, during and after projects
  • possess the ability to continually reassess priorities, meet budgeting constraints and ensure that deadlines are met

Educational Function:
  • ensure that all CE policies and procedures are compliant
  • ensure documentation of each activity is in accordance with appropriate accreditation requirements
  • specific knowledge of ACCME , AMA and federal policies, regulations and guidelines are required for producing effective CE activities
  • with assistance develop CE activities based on gap analysis, identified need and desired outcomes. assess outcomes in terms of impact on physician performance and patient health.
  • with assistance determine appropriate educational formats to meet anticipated outcome
  • with assistance manage and create various instructional designs for a wide range of programming modules
  • ensure scientific integrity of all activities sponsored by USF Health
Logistical Function:
  • communicate with clients and customers (i.e. faculty, commercial interests, participants, course directors, exhibitors, etc) so their expectations are met or exceeded
  • direct the design, composition, editing and printing of CPD materials such as brochures, journal advertisements, etc. for CE activities
  • administer surveys of healthcare providers to assist in activity and overall program evaluation
  • readily accepts new challenges and be highly conscientious in the planning, follow through and organization of new projects
  • aptitude to handle problem solving situations on-the-spot with good judgment
  • demonstrate high level of multitasking, analytical and organizational skills
  • communicate all problematic issues that may require clarity or intervention to CE specialists and/or Director
  • negotiate hotel contracts in the best interest of USF Health and the CE activity
  • work with other accredited professional groups in the health sciences both on and off campus (Nursing, Physical Therapy, Pharmacists, AHA , etc)
  • provide consultation to course directors and prospective course directors regarding the best approach for planning both new and established activities; includes analysis and making recommendations for timing, venue selection, partnerships, marketing strategies and educational grant solicitation
  • identify ways to maximize and enhance all available resources (i.e. internal, external, local, national, corporate, foundations, etc) associated with activity goals
  • implement and enhance OCPD’s Standard for Conflict of Interest management in accordance with office guidelines and policies
  • be actively involved in identifying and assisting in recruiting both internal and external speakers and other instructional staff by developing new and ongoing relationships with expert content provider (faculty)
  • review, modify and approve course syllabi to assure content is scientifically sound and unbiased
  • guide educational partners, department liaisons and course directors through CME processes
  • assume the role of team player and take initiative in activities
  • express attention to detail and possess the ability to work under pressure
  • work independently while functioning as part of a team
  • coordinate and manage onsite arrangements including AV, room set-up, catering, poster boards, exhibits, etc
  • manage the coordination and submission of grant proposals; conducting background research for grant proposals, preparing proposals, submitting proposals and tracking of proposals
  • ensure that all parties are clear on deliverables and timelines
  • forge strong relationships with clients, vendors, colleagues, etc
  • search out best practices in area and implement into activity
  • serve as a primary contact for assigned programs
  • manage speaker contact with regard to honoraria, hotel accommodations, AV requirements, syllabus submissions, disclosure and expense reimbursement
  • adhere to USF policies and protocols (i.e. use of USF logo, ADA statements, etc)
Outcomes Measurement:
  • create, summarize and analyze outcomes evaluations
  • research and implement outcomes measurement activities and technologies to enhance the quality of CE accredited activities
Fiscal Management:
  • responsible for accuracy of all individual conference activity budget information during project development, implementation and final closure summary
  • responsible for accurate close-out procedures, reporting invoicing and activity closure for assigned projects
  • good judgment, diplomacy and excellent communication skills are required
  • provide regular financial forecasts for review by course director
  • monitor grants to ensure adherence to their terms and conditions
  • plan and administer CE activity budgets and be accountable for all income and expenses directly related to the activity
  • adhere to absenteeism/punctuality policies
  • implement and embrace OCPD guidelines and policies
  • support CME specialist, director and associate dean in achieving organizational goals
  • demonstrate respect for all members of the team both inside and outside the university
  • listen actively to members of team
  • treat coworkers as teammates, support the role of others
  • required to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations
  • show respect for privacy and confidentiality
  • excel through participation in training and educational opportunities
  • dress in accordance with department expectations
  • demonstrate a commitment to customer service
  • keep work area clean and orderly
  • exemplify a positive attitude and embrace department values
  • represent USF Health in a professional manner to outside physicians, constituents and others
Physical Demands:
  • mobility sufficient to function within a standard business and clerical environment
  • ability to travel to meeting sites, hold current passport and conduct meeting preparation at facilities where courses are held
  • onsite at conferences which require general mobility, lifting boxes and may require long periods of standing or sitting
  • excellent telephone skills


Assist Director in obtaining and maintaining national CE accreditation for non physician healthcare providers. Plan CE courses for these groups as requested by the Director and CPD Advisory committee.



Seeks out and delivers new business opportunities to OCPD



Other duties as assigned.