The Director for Purchased Client Services, under the direction of the Assistant Commissioner for Child Protective Services of the Department of Family and Protective Services, is responsible for leading the day-to-day operations of Purchased Client Services. Manages and directs Purchased Client Services for CPS activities which include establishing and maintaining the agency’s client service contracting system in compliance with DFPS contracting policies and applicable state and federal laws and regulations and assuring that the agency develops appropriate contract documents, training and reference materials and works to coordinate efforts with the procurement division and the contract oversight and support division within the Chief Operating Officer division. Includes oversight of the Prevention and Early Intervention division. Responsibilities include interpreting federal and state laws and regulations, and department policies and rules as they apply to purchased client services; development and implementation of strategic plans; policy development, evaluation and performance monitoring; contract dispute resolution; executive level reporting; establishing goals and objectives for the Purchased Client Services Division of CPS; ensuring that resources are appropriately acquired and effectively implemented in compliance with agency regulations and policies. Responsible and accountable for continuous improvement of customer service levels and executing the Assistant Commissioner’s goals and guiding principles. Works under limited direction with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:
Manages and directs the overall planning, development, implementation, coordination, budget, and evaluation of Purchased Client Services policies and procedures to ensure compliance with applicable state and federal laws and regulations. Provides program vision, leadership and strategic direction for Purchased Client Services within the Child Protective Services Division. Performs other duties as assigned and required to maintain regional operations. (25%)
Reviews and evaluates impact of proposed federal and state laws on Purchased Client Services operations. Oversees the development of standardized contract terms, conditions and performance measures. Coordinates with the Contract Oversight and Supports Division in the development of monitoring tools and statewide monitoring activities. Directs the implementation of contract related audit recommendations. Oversees the development of a Purchased Client Services for CPS handbook and a contractor compliance guide. (25%)
Directs quality assurance review activities regarding the agency’s client’s service contracts and prepares and presents related reports and findings. Oversees the maintenance of a central contract database. Oversees the development and maintenance of agency-wide risk assessment tools. Provides oversight of recoupment activities. (25%)
Makes presentations and provides information and testimony to the Health and Human Services Commission, legislative offices or committees, other state and federal agencies, and other organizations regarding purchased client services related issues. (15%)
Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, and scheduling and approving leave. (10%)
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
Knowledge of and experience with State of Texas accounting and contract management;
Knowledge of and experience with state government legislative processes and initiatives, state and federal statutes and cost principles, and state and federal reporting requirements;
Knowledge of information technology, department legal processes and business services;
Knowledge of strategic planning and business process review and improvement;
Knowledge of principles of leadership and management of personnel;
Knowledge of generally accepted auditing standards;
Skill in interpreting state and federal rules and regulations, and policy formulation;
Skill in analyzing and evaluating complex programs, rules, regulations, policies and procedures;
Skill in policy development, project management and business process improvement;
Skill in organization, problem solving, and management of multiple and competing priorities;
Ability to maintain effective working relationships with diverse groups and individuals;
Ability to implement and balance change and to lead cross functional teams to implement new or improved work processes;
Ability to establish goals and objectives;
Ability to make independent and sound technical judgments;
Ability to organize workload and set priorities.
Registration or Licensure Requirements:
Initial Selection Criteria:
- Graduation from high school or equivalent.
- Graduation from an accredited four-year college or university.
- Five years full-time consultative, supervisory, managerial, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, interpretation of complex written material or DFPS experience.
- One additional year full-time consultative, supervisory, managerial, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, interpretation of complex written material or DFPS experience may be substituted on a year-for-year basis for the required education, with a maximum substitution of four years.
- Graduate degree may be substituted for the required experience, with a maximum substitution of two years.
- Two years contract development and management experience. Experience with client services contracts preferred.
- Three years management experience.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.