CRM Account Director
Moxie Interactive, Inc. - Atlanta, GA

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Position Purpose

The role of the Account Leadership Department – under which the Account Director position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Director supports the VP in that mission across multiple segments on a large piece of business.

Major Tasks & Responsibilities

1. Help team create and perform testing and optimization efforts for campaigns to systematically improve overall performance of current and future campaigns

2. Work with VP to plan growth of entire CRM business

3. Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs

4. Continually identify areas of improvement within internal and external team and provide optimization recommendations to VP

5. Expected to understand program results and work with analytics all programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights

6. Supervise and manage direct reports – including onboarding and training

7. Work with VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings

8. Responsible for handling day-to-day escalations for all programs

9. Step in for VP where needed

10. Assist with annual planning, program evaluations, enhancement recommendations, etc.

Job Requirements

May require minimal overnight travel

Education Required

Bachelor’s degree

Years of Relevant Experience

Minimum of 8+ years of relevant experience – can include brand management, marketing, advertising, account management

Preferred Qualifications

· Strong digital marketing background, preferably with cross-functional experience

Knowledge, Skills, Abilities & Competencies

· Enthusiasts of the brand and category to which they’re assigned

· Must be passionate about advertising and the digital space

· Embody a competitive spirit for both Moxie, our clients, and doing innovative work

· Tactful / diplomatic communicator

o Internally and Externally

o Formal written, informal written, verbal

o Ability to communicate complex information in easy-to-understand terms

· Some demonstrated experience in crisis and issue management

· Skilled in presenting to mid-to-high level clients

· Able to actively build and maintain good working relationships with clients and colleagues

· Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Position Purpose

The role of the Account Leadership Department – under which the Account Director position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Director supports the VP in that mission across multiple segments on a large piece of business.

Major Tasks & Responsibilities

1. Help team create and perform testing and optimization efforts for campaigns to systematically improve overall performance of current and future campaigns

2. Work with VP to plan growth of entire CRM business

3. Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs

4. Continually identify areas of improvement within internal and external team and provide optimization recommendations to VP

5. Expected to understand program results and work with analytics all programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights

6. Supervise and manage direct reports – including onboarding and training

7. Work with VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings

8. Responsible for handling day-to-day escalations for all programs

9. Step in for VP where needed

10. Assist with annual planning, program evaluations, enhancement recommendations, etc.

Job Requirements

May require minimal overnight travel

Education Required

Bachelor’s degree

Years of Relevant Experience

Minimum of 8+ years of relevant experience – can include brand management, marketing, advertising, account management

Preferred Qualifications

· Strong digital marketing background, preferably with cross-functional experience

Knowledge, Skills, Abilities & Competencies

· Enthusiasts of the brand and category to which they’re assigned

· Must be passionate about advertising and the digital space

· Embody a competitive spirit for both Moxie, our clients, and doing innovative work

· Tactful / diplomatic communicator

o Internally and Externally

o Formal written, informal written, verbal

o Ability to communicate complex information in easy-to-understand terms

· Some demonstrated experience in crisis and issue management

· Skilled in presenting to mid-to-high level clients

· Able to actively build and maintain good working relationships with clients and colleagues

· Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Moxie Interactive, Inc. - 18 months ago - save job - block
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