CRM Account Supervisor
Moxie Interactive, Inc. - Atlanta, GA

This job posting is no longer available on Moxie Interactive, Inc.. Find similar jobs: Crm Account Supervisor jobs - Moxie Interactive jobs

Position Purpose

The role of the Account Leadership Department – under which the Account Supervisor position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director & VP in that mission across multiple segments on a large piece of business.

Major Tasks & Responsibilities

1. Work with assigned clients to create and deliver strategy, business rules, and creative briefs

2. Coordinate with Project Managers to have work routed through the creative and tech teams

3. Consult with discipline leads and collaborate with other CRM, creative, and tech team members to build the best solutions for campaigns and projects

4. Ensure the timely handoff of deliverables to client

5. Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis

6. Keep accurate records of campaigns and campaign performance

7. Accurately QA all deliverables being sent to client or being deployed to market

8. Create and perform testing and optimization efforts for campaigns to systematically improve overall performance of current and future campaigns

9. Work with Account Director to plan growth of each business segment assigned

10. Help onboard, train and guide other team members as needed

11. Understand business at a granular level and be able to provide recommendations (weekly, monthly) on how to change and adapt to business needs

12. Continually identify areas of improvement within internal and external team and provide recommendations to Account Director

13. Expected to understand program results and work with analytics on your and other team member’s programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights

14. Supervise and manage direct and/or indirect reports in day-to-day work

15. Work with Account Director and VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings

16. Help handle day-to-day escalations for all programs

17. Step in for Account Director where needed

18. Assist with annual planning, program evaluations, enhancement recommendations, etc.

19. Other responsibilities as assigned

Job Requirements

May require minimal overnight travel

Education Required

Bachelor’s degree

Years of Relevant Experience

Minimum of 6+ years of relevant experience – can include brand management, marketing, advertising, account management

Preferred Qualifications

· Digital marketing background, especially within an agency environment

Knowledge, Skills, Abilities & Competencies

· Enthusiasts of the brand and category to which they’re assigned

· Must be passionate about advertising and the digital space

· Embody a competitive spirit for both Moxie, our clients, and doing innovative work

· Tactful / diplomatic communicator

o Internally and Externally

o Formal written, informal written, verbal

o Ability to communicate complex information in easy-to-understand terms

· Some demonstrated experience in crisis and issue management

· Skilled in presenting to mid-to-high level clients

· Able to actively build and maintain good working relationships with clients and colleagues

· Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved