CRM Business Analyst
Trek Bicycle Corporation - Waterloo, WI

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CRM Business Analyst

Information Systems | Waterloo, WI, United States

The Opportunity:

The CRM Team at Trek is hiring a Business Analyst with expertise in Microsoft CRM Online.

The position is focused, but not limited to, gathering, reviewing and parsing business/technical requirements and translating them to system requirements consistent with frameworks/standards in order to meet and create definition for products and large products related to Microsoft CRM Online.

The successful CRM Business Analyst will:
  • Gather and understand business and technical requirements in order to complete CRM related projects
  • Communicate face-to-face with subject matter experts and stakeholders to ensure project success
  • Evangelize the Microsoft CRM Online product to internal business units and lead training for end users
  • Understands organizational behavior and enterprise-level change management
  • Has strong analytical skills to develop data models, information systems and support others when analyzing data
  • Be responsible for the quality and timeliness of their own work
  • Stay current with the latest technologies, methods and tools
  • Be self-motivated and require minimal supervision

Qualifications:
  • Bachelor’s degree in an information technologies or relevant discipline and three (3) or more years of business and/or systems analysis experience required.
  • Prior experience analyzing, designing, developing, implementing and supporting business processes in sales and customer service functions preferred
  • Experience with Customer Relationship Management (CRM) solutions (Microsoft Dynamics CRM) required.
  • Understanding of enterprise applications, such as MS-SQL, SQL Reporting Services and web based technologies such as SharePoint
  • Experience with Scribe Integration Software a plus
  • Ability to develop technical documentation of CRM system and maintain operational policies and procedures
  • Ability to work in a team environment
  • Ability to work independently with limited supervision and successfully engage in multiple initiatives simultaneously
  • Strong verbal and written skills
  • Must have ability to effectively interact and communicate with end-users, project team members, internal/external staff, vendors and all levels of management within the organization in a highly customer-orientated manner

Trek Bicycle Corporation - 2 years ago - save job
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