CRM Specialist
National Wildlife Federation - Reston, VA

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NWF is currently seeking a CRM Specialist . This position is responsible for user support of NWF’s new Stratus Live Microsoft CRM and existing Convio e-CRM databases. The CRM Specialist will assist users through the conversion process and support staff database needs. The CRM Specialist is the primary systems analyst, playing a pivotal role in supporting and growing NWF’s fundraising efforts.

  • Provides overall user support for the Stratus Live CRM and integrated systems (Convio)
  • Provides CRM System training and training documentation.
  • Educates staff on best practices, provides ongoing support, develops and updates policies and procedures documentation, and troubleshoots technical issues while acting as the point of contact with CRM.
  • Acts as business partner with various areas of the organization to collect and analyze requirements; works with internal staff to translate requirements and develop process, workflow and system changes to support operations (including the simplification and streamlining of administrative and reporting tasks).
  • Builds queries and exports for complex mailing lists and invitations
  • Establishes best practices for reporting; develops and documents standard operating procedures; audits database regularly to ensure data integrity
  • Initiates and encourages innovative and new utilizations of the CRM systems
  • Works closely with the CRM Administrator/Programmer on the administration of the CRM systems
  • Assists in managing the work load of data entry projects for the Assistant Business Analyst
  • Participates in required education programs and/or meetings; stays abreast of new functionality; keeps staff current with system features by researching, planning and implementing upgrades.
  • Bachelor’s degree or equivalent experience
  • At least 3 years experience managing a donor database and/or website.
  • Knowledge of nonprofit industry particularly the Development function is preferable.
  • 3 years experience with databases/ database integration.
  • Experience with any CRM software and systems.
  • Experience in training and user support.
  • Working knowledge of MS Office with high skill level in Excel
  • Attention to detail (especially with data entry and report accuracy).
  • Ability to work and communicate collaboratively with diverse personalities.
  • Familiarity with online and offline meeting software.
  • Ability to work logically through a project, and think critically about tasks.
  • Able to independently manage multiple projects (sometimes with overlapping deadlines) from start to finish.
  • Excellent written and oral communication; project management and analytical skills.
  • Self-confident, positive, self-starter able to think originally and creatively.
  • Must have excellent customer service orientation and business acumen .

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