AmeriGas - Walker, MI

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Responsibilities Duties and Responsibilities: · As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
· Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits.
· Solves customer service issues with the goal of customer satisfaction and customer retention.
· Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
· Assists all walk-in customers.
· Must accurately maintain customer data, transactions and information in SAP through accurate data entry and monitoring via data quality reports.
· Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders.
· Keep track of districts daily receipts and cash on hand and complete the daily cash count. Prepares the daily bank deposit.
· Responsible for trips to the bank as well as the post office on a needed basis.
· Research and reconcile discrepancies in customer accounts.
· Maintain customer and daily folders.
· Pick up and distribute mail and research returned mail.
· Maintain house accounting including cash sales, districts use and tanks on location.
· Perform all end of day duties which include forwarding the phone to ECC, secure cash and print tickets for routing.
· Maintain service work schedule and dispatch delivery tickets.
· Assist with routing issues as they arise.
· Maintain and balance petty cash fund, RAP checks and P card if one is issued for that office.
· Make credit calls to delinquent customers and perform credit checks on new customers.
· Maintain daily inventory of storage as well as monthly fuel inventory.
· Assist with the budget report as well as the at Risk report.
· Enter payroll.
· Maintain a clean and organized office environment as well as order supplies and forms as needed.
Knowledge, Skills and Abilities: · Proficient in Microsoft office and windows based applications.
· Must have strong organizational skills as well as be extremely detailed oriented.
· Must be able to work well in a team-oriented environment.
· Must be service-oriented and sales minded.
· Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.
· Must be resourceful and good at problem resolution.
· Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.
· Ability to multi-task under high-pressure situations.
· Ability to write business correspondence.
· Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
· Knowledge in Accounting is a plus .
Education and Experience Required: · High school diploma required or equivalent
· Two or more years in customer service industry preferred
· Proficient computer skills required
· Sales experience preferred
· Prior SAP experience is a plus
Other info
Contact Name Tim Smith
Contact E-mail
Contact Address 47 Hackney Rd, Coleville, Ca 96107
Contact Phone 530-495-2324
Contact Fax 530-495-2519
Comments this is a full time winter/part time summer position

AmeriGas - 2 years ago - save job
About this company
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America has a gas with AmeriGas Partners. Purveying propane has propelled the company to its position as the top US retail propane marketer...