Must be a current DIRECTV Employee to apply...At least 50% of the time will handle in-bound customer calls for an assigned call type. Provides floor coverage and supports assigned team by answering agent questions, handling escalated calls and assisting the Team Leader in a variety of administrative activities...Essential Duties & Responsibilities...1. Handles in-bound customer calls for an assigned call type...2. Provides team support for answering agent questions and resolves escalated ...
DIRECTV - 2 years ago
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