CSR Representative
FreshPoint - Phoenix, AZ

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Job Description
  • Receive customer service calls and enter customer orders for pickup and delivery via phone, fax, and e-freshpoint.com, while conforming to specific customer directives
  • Maintain knowledge of AS400 and other required software and basic accounting policies
  • Resolves delivery errors and helps operations and accounting with problems regarding orders, invoices, and deliveries.
  • Handle customer calls regarding problem resolution and product disposition and log on daily opportunities sheet.
  • Prepare weekly reports (case report, customer order guide etc) and distribute to EVP.
  • Send customer order guides and pricing via fax according to customer specifications.
  • Evaluate short sheet and advise key clients, as necessary per their specification, of product shorts and their next delivery date.
  • Call customers daily, weekly, quarterly, or monthly as necessary to inquire on FP product quality and address any additional concerns to help maintain relationships.
  • Run end of day report in AS400 daily.
  • Back up duties for operations.
  • Participates in process improvements and promotes teamwork.
  • Other projects and duties as assigned by the Op-Co President Requirements
    • A minimum of 2 years Customer Service experience in a high volume distribution/manufacturing environment
    • Experience with AS400, preferred
    • Employee must pass a background check and pre-employment post offer drug screen
    • Ability to maintain a valid driver’s license
    • Must be able to communicate well with others
    • Ability to handle multiple tasks
    • Strong organizational skills
    • Strong computer knowledge including MS Office applications
    • Basic 10-Key skills
    • High School Diploma or GED, required
    • Must be willing to work weekends and holidays
    • Spanish, a plus

About this company
36 reviews
Fresh produce is the ingredient for success at FreshPoint. The company is one of the largest foodservice distributors of fresh fruits and...