CTO Agent (Saranac Lake, NY)
Cape Air - Saranac Lake, NY

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Saranac Lake, NY, Part-Time/Year-Round SUMMARY:

This position is responsible for assisting customers in booking their Cape Air travel as well as for answering their questions about Cape Air. The position entails assisting both walk-in customers at the CTO as well as call center customers. Excellent customer service and the ability to perform assigned duties in a professional and courteous manner are required. Please note that this is a new City Ticket Office expected to open in 2014. The expected start date for new employees will be early March, 2014.

  • Learn, understand and complete the process of taking reservations, issuing tickets and making changes to existing tickets using Cape Air’s reservations system.
  • Utilize tools provided to become familiar with Cape Air’s travel policies and procedures
  • Resolve customer service issues involving all areas of the company striving toward the goal of “first call resolution”
  • Apply excellent communication skills both in person and on the telephone
  • Gain knowledge of fares and fare rules pertaining to ticket purchases and exchanges with both Cape Air and other airlines
  • Work efficiently and courteously with the operations and the ticket counter employees of Cape Air
  • Understand the relationship with other airlines when we have partnerships and Code Share agreements
  • Properly document records (i.e. phone numbers, check in times, correct spelling of names, etc.)
  • Demonstrate the values of our company Mission: kindness, teamwork, respect, and the spirit of MOCHA HAGoTDI!

  • Excellent telephone etiquette and communication skills are required, both verbal and written
  • Basic computer skills and proficiency is a requirement
  • Flexibility of schedule is a must; this position will require working weekends and some holidays
  • Ability to interact effectively with others
  • Ability to work independently and adapt to changing work priorities
  • Airline reservations or travel agency background is preferred although not required
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

TO APPLY: Please complete our online employment application by clicking HERE .

DEADLINE TO APPLY: Sunday December 18, 2013 (11:59pm EST)