CUSTOMER QUALITY ENGINEER
Parker Hannifin - Fort Worth, TX

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Job Description:
POSITION SUMMARY
Develops, modifies, applies, and maintains quality
standards and evaluation methods for products and
processes. Provides moderately complex statistical
information for quality improvement by determining and
applying testing methods and criteria. Coordinates and
guides technical evaluations, analysis, and related data
acquisition processes to ensure division quality
objectives
are achieved.
ESSENTIAL FUNCTIONS
1. Assesses quality performance (or cost-of-quality)
using
statistical and analytical methods. Devises and
implements
methods and procedures for inspecting, testing, and
evaluating the precision, reliability, and accuracy of
products, processes, and production equipment.
2. Develops and establishes quality systems and
procedures,
inspection plans, quality performance trends,
statistical
plans cost estimates, and technical quality plans for
proposals. Ensures that project and/or process control
documentation is compliant with requirements and/or
contract.
3. Assesses the cost of, and determines the
responsibility
for, products or materials that do not meet required
standards and specifications by performing statistical
analyses. May establish statistical confidence by
identifying sample size and acceptable error and
determining levels of confidence.
4. Assures the timely processing of nonconforming
materials
and assists in the disposition process by participating
in
failure analysis and corrective action investigations as
a
member of the Material Review Board.
5. Coordinates with customers and suppliers relating to
quality performance, trends and corrective action.
Verifies
compliance and effectiveness of the quality system by
performing supplier audits and surveys. May initiate
programs to improve supplier performance.
6. May design or specify inspection and testing
mechanisms
and equipment, and conduct quality assurance tests.
Develops experiments by applying factorial or other
techniques as appropriate for product or process.
7. Participates on product development teams to review
engineering releases and changes, manufacturing methods,
planning, and process specifications as it relates to
product quality.
8. Develops sampling plans by applying attribute,
variable,
and sequential sampling methods. Devises sampling
procedures and designs and develops forms and
instructions
for recording, evaluating, and reporting quality data.
9. Develops statistical process controls by applying and
maintaining applicable control charts. Analyzes data and
trends by completing hypothesis, normal distribution,
and
process capability analysis tests.
10. Refines and enhances products and processes by
applying
continuous improvement and key lean
manufacturing/production principles and techniques to
areas
of production.
11. Prepares reports by collecting, analyzing, and
summarizing data and making recommendations. Compiles
and
writes training material and conducts training sessions
on
quality control activities.
12. Maintains professional and technical knowledge by
attending educational workshops, reviewing publications,
establishing industry networks, benchmarking
state-of-the-
art practices, maintaining American Society for Quality
certification, and/or participating in professional
associations.
13. Complies with federal, state, and local legal
requirements by studying existing and new legislation,
enforcing adherence to requirements, and advising
management on needed actions. Provides information and
develops corrective action measures by interfacing with
customers and regulatory agencies and assisting in
internal
and external audits.
14. Shares specialized knowledge with others. Represents
company on specific projects. Mentors new employees.
Contributes to team effort by accomplishing related
results
as needed. Work assignments may include cross-functional
or
project team responsibilities (e.g. continuous
improvement).
(11/21/2008)
QUALIFICATIONS
Education and Experience
Bachelors degree (BS) in Engineering or a related
technical
discipline. Demonstrated ability to perform the
essential
functions of the job typically acquired through two or
more years of related experience. American Society for
Quality certification desired.
Knowledge, Skills and Abilities
Practical knowledge of state-of-the-art inspection and
quality engineering/assurance techniques, procedures,
instruments, equipment, theories, principles and
concepts
and general business operations. Knowledge of aerospace
industry or similar industry products and legal and
regulatory requirements related to field. Ability to
effectively apply continuous improvement principles and
techniques to quality and manufacturing functions.
Ability
to use standard business software applications and/or
specialized data analysis tools. Ability to work on a
variety of problems of moderate scope and complexity
where
analysis of the situation or data requires thorough
identification of factors and analysis of impact; work
within general work objectives regarding projects and
team
goals. Ability to read, analyze, and interpret
scientific
and technical journals, and financial reports. Ability
to
effectively communicate and present information to team
members, team leaders, and top management; respond to
significant inquiries or complaints from customers,
regulatory agencies, or members of the business
community.
Ability to interpret a broad variety of technical
instructions in mathematical or diagram form that
include
several abstract and concrete variables. Ability to
define
problems, collect data, establish facts, and draw valid
conclusions. Ability to use full discretion in selecting
procedures and techniques to apply to work and determine
priority and order of assignments. Ability to
effectively
demonstrate team member competencies and participate in
goal-setting, performance feedback, and self-development
activities.
TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is
required to sit. The employee frequently is required to
use hands to operate a computer and talk and hear. The
employee is occasionally required to stand and walk.
Specific vision abilities required by this job include
close vision. Also expected of the employee is regular
attendance, the ability to work cooperatively and
professionally with others and members of the public,
and
the ability to manage multiple tasks at once. The
employee
may be required to travel to vendors or customers
including
overnight trips.
(The essential functions have been provided as examples
of
types of work performed by employees assigned to this
job
classification. The Company reserves the right to modify
the work assignments and/or to make reasonable
accommodations so that qualified employees can perform
the
essential functions of the job. The physical and mental
demands described above are representative of those
required to successfully perform the essential functions
of
this job.)
Req. Code : 15288
Division/Department : AAG - SPD Ft. Worth
% of Travel Required : 10-20%
Skills : Manufacturing/Production - > Assembly
Quality Assurance / Lean - > QA DeployManager
Customer Service - > Face-to-Face Support
Other Skills : Equal opportunity/Affirmative action
employer. U.S. Citizenship or U.S. Permanent Resident
status required.

Parker Hannifin - 19 months ago - save job - block
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About this company
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Parker-Hannifin operates on a big scale (its motion control equipment helped sink a replica of the Titanic in the Academy Award-winning...