Job Title: Las Vegas Monorail Customer Support Agent (CSA)
Pay Rate: $11.50/HR
Start Date: ASAP
Length: 6 Months +
Location: Las Vegas, Nevada
The Customer Support Agent (CSA) will be responsible for performing customer service and recovery actions on the main line and in stations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to system failures to recover trains and restore system to operation.
Recover train and station door failures.
Assist passengers during regular service, alternate service, or system closure.
Manually drive reset trains as needed.
Perform simple maintenance on Automatic Fare Collection equipment.
Loading ticket and receipt stock.
Retrieving stuck tickets from fare gates.
Resetting simple alarms.
Safely operate train and station doors.
Assist passengers during emergency operations.
Prepare reports or daily logs as required.
Perform station inspections and report discrepancies.
Assist qualified technicians in LOTO required for system recovery.
Recover stopped escalators and faulty elevators using established procedures.
Open and close stations.
Good communication skills
Customer service skills
Ability to work a variety of shifts and overtime as required
Ability to function as a member of a team
Ability to use basic hand tools
Valid Drivers’ License
EXPERIENCE and/or EDUCATION:
Must have a High School Diploma or equivalent, or a Technical degree in a related discipline
Ability to define problems, collect data, establish facts and draw valid conclusions
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, bend, stoop and listen.
The employee frequently is required to use hands to finger, handle or feel.
The employee is regularly required to reach with hands and arms and lift up to 25 lbs.
The employee occasionally may be required to climb stairs and walk long distances on an elevated guideway. Requirements for the use of special PPE for working with, or around power, will be included here.
Employee will be required to work in an open-air environment and/or at an elevated level.
Interact with passengers and staff
If you are interested in this opportunity email email@example.com.
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