CUSTOMER SERVICE REPRESENTATIVE III
City of Houston, TX - Houston, TX

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: CUSTOMER SERVICE REPRESENTATIVE III (Part-Time) Applications Accepted From: ALL PERSONS INTERESTED Department: Health & Human Services Department Division: Community Health Services* Section: Area Operations Support* Location: 8000 North Stadium Dr. 6th floor* Workdays & Hours: Various/Flexible Shifts* (Up to 29 hours per week*) *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Uses effective problem-solving techniques to provide general information and customer assistance for quality service. May function in a lead capacity or serve as a shift leader or Customer Service Representatives.

Computes, authorizes and prepares documentation for adjustments to customers' accounts. Researches and reviews billing inquiries by using the computer and/or microfiche. Collects data and requests field investigations. Prepares written records of proceedings, as well as original correspondence to customers. Uses effective questioning techniques to verify/confirm customers concerns. Maintains and monitors various records and reports. Coordinates field crew activities; receives information from field crews and other sources via radio, PC and telephone. Updates work orders, reports, routes and records, and takes action as needed. Responds to customers' questions received over the phone, face-to-face or through the mail. Provides information to customers who require financial assistance. May educate public on water conservation methods. May act as liaison to the Mayor's and Council Offices. Performs other related duties as requested.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS:

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS
Three years of administrative or customer service-related experience are required.

MINIMUM LICENSE REQUIREMENTS
None.

PREFERENCES:

Preference will be given to applicants who have experience in working with older adults or food programs.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION:

SELECTION/SKILLS TESTS REQUIRED
None. However, the Department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
This position is not subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION GENERAL FUND POSITION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range is:

Salary Range – Pay Grade 16: $13.17 - $19.98 HOURLY

OPENING DATE: May 15, 2013
CLOSING DATE: May 21, 2013

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

For application status inquiries or special accommodations, please call Francisco Flores at 832-393-4887.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

An Equal Opportunity Employer