We are seeking an experienced customer service professional to provide customer service to all sales channels and current customers. The Customer Service Representative provides excellent customer service to field sales, inside sales, and wholesale customers, processes wholesale customer orders including data entry into the CRM, and works directly with sales representatives to resolve any processing challenges. The Customer Service Representative answers incoming telephone calls to the Customer Satisfaction help desk and the company switchboard. This position is knowledgeable regarding product, fixtures, monthly sales and marketing promotions, and procedures to effectively support the sales representatives and current customers.
- This is a long term temp position to last approximately four to six months.
- The hours are Monday through Friday, 8:00 a.m.-5:00 p.m.
We are seeking a candidate with a minimum of one year customer service experience (in a sales environment preferred), and a minimum of one year secretarial, administrative, or general office experience.
•Excellent written and verbal communication skills
•Accurate data-entry skills, 10-key calculator by touch
•Accurate typing skills, 60 wpm preferred
•Attention to detail
•Ability to work in a fast-paced environment and under pressure
•Demonstrated organizational and time management skills
•Basic business math skills
•Computer skills including MS Office software and CRM
•Listening and problem-solving skills
•Excellent telephone and email etiquette skills
•Professional, courteous, friendly
High School graduate or equivalent with some college or business school preferred.
***Must be able to pass background check (no felonies) and drug screen***
WOTC, tax credits, background checks, human resources