Enjoy the satisfaction of going above and beyond to resolve customer issues? Peoples Natural Gas has an exciting opportunity for you. We have immediate opening for a Customer Service Representative in our beautiful corporate headquarters at Pittsburgh°s North Shore. We have made a commitment to our customers to provide exceptional customer service and that all starts with you!
If you are committed to providing the highest level of service and support in a friendly and professional manner then this is the opportunity to join our team. Company Information: aeg Infrastructure Fund North America LP is an unlisted infrastructure investment vehicle, managed by SteelRiver Infrastructure Partners, with committed capital in excess of USD 1.9 billion. The investment vehicle owns and operates energy, utility and other infrastructure businesses across North America. Peoples Natural Gas was acquired by SteelRiver Infrastructure Fund North America in February, 2010 followed by T.W.
Phillips, (now Peoples TWP), in May, 2011. Peoples Natural Gas and Peoples TWP have been providing Western Pennsylvania with clean, safe and reliable natural gas for 100+ years. The pending Service Company organization will support both companies. Both companies have been committed partners and leaders in the natural gas industry, providing reliable energy to more than 410,000 customers combined.
Our vision is to help Western Pennsylvania move forward by serving our customers well, creating jobs and supporting economic development in the region. We offer excellent compensation for our employees. Our workers are rewarded with a competitive salary, annual bonus program and comprehensive benefits package. Health benefits are comprised of medical, dental, and vision coverage including the option for family coverage.
In addition, employees are compensated with vacation, paid holidays, sick pay, life insurance, LTD insurance, retirement plans, tuition reimbursement and much more. We are an equal opportunity employer and are committed to a diverse workforce. M/F/D/V.Associate Customer Service Representative Our customer service representatives will be responsible for satisfying the needs of our valued customers, resolving billing issues, adhering to PUC guidelines and performing and maintaining credit and collection activities. This position provides an opportunity to progress to higher levels with experience.
Duties of this position include: 1. Respond to and resolve complex customer questions, concerns and complaints via calls and correspondence. 2. Review and address billing issues including errors and disputes.
This will include reviewing daily audit reports to ensure billing accuracy. 3. Perform cancel and rebill activities to address billing issues and updated payment agreements. 4.
Perform lease and identification verification for customer processing and billing. 5. Schedule service orders to address service issues and schedule new construction requests. 6 Support call center for peak requirements and satisfactory customer service.
7. Provide administrative and clerical support as needed within the Customer Service Department. Successful candidates will possess the following knowledge and skills: Strong computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment.
Fast and accurate data entry skills. Strong written " verbal communication skills; able to address customer needs in a professional and friendly manner. Organized, detail oriented, exercise discretion and operate under supervision and by following established procedures. Must be flexible " able to maintain professional disposition during diverse " stressful conditions.
Ability to work in multi-task in a high volume and fast paced environment. Flexibility to work alternative shifts including nights and weekends . Minimum qualifications: One year customer service experience. Billing, credit, and call center experience strongly preferred.
Associate°s degree preferred. Must successfully complete related Company customer service and typing tests administered during pre-employment process. Must successfully complete related Company pre-employment extensive background check. This position is considered a covered function regulated by 49 CFR Parts 192 (the pipeline safety rules), and is subject to random drug and alcohol testing.
htrodegy - 15 months ago