Essential Functions & Responsibilities
Respond to patient account inquiries/questions with accurate and timely resolution. Follow up with insurance companies on denials per patient request taking necessary steps to resubmit correct information to payer. Review patient accounts for institution of payment plans, collection procedures, reimbursement policy or resubmission of insurance claims according to financial policies, collection guidelines and credit procedures. Refund patient and insurance company overpayments. In addition to tasks associated with this position, our team members must demonstrate professionalism, respect, good attitudes, effective communication, timeliness and commitment.
UnityPoint Health - 10 months ago