CUSTOMER SERVICE SPECIALIST
Scott County - Shakopee, MN

This job posting is no longer available on MinnesotaJobs.com. Find similar jobs: Customer Service Specialist jobs - Scott County jobs

CUSTOMER SERVICE SPECIALIST

DIVISION: Community Services
DEPARTMENT: Customer Service
LOCATION: Scott County Government Center, Shakopee, MN, & Elko New Market Service Center, Elko, MN
UNION: AFSCME
OT STATUS: Non-Exempt

ESSENTIAL DUTIES INCLUDE:
• Processes various applications, including motor vehicle, driver's license, Dept. of Natural Resources vehicle registration & renewal, game & fish licenses vital statistics, building permits, & homestead applications. • Organizes schedule with co-workers between counter & desk on a rotating basis, multi-tasking between each to respond to customers’ needs/requests. • Assists customers at one of the customer service counters, issuing, accepting & viewing a variety of forms & documents related to the procurement of licenses, registrations, permits, & other service counter transactions. • Assists customers at the desk, by phone & email; makes follow-up calls to regulatory agencies; & addresses taxpayers concerns over the phone & via email. • Reviews forms to ensure complete & accurate information is provided. • Recommends needed changes & assists in implementation of new techniques to enhance & improve procedures within the department. • Interprets & implements Local, State & Federal laws & regulations. • Notarizes & witnesses the signing of various documents. • Calculates fees & receipts monies related to the general ledger; handles cash/payments, makes change & balances a cash drawer on a daily basis; balances tax drawer as applicable. • Compiles & inputs data needed to process information for various reports; produces, generates, assists in verifying reports sent to various governmental agencies. • Sorts, opens & works with incoming & outgoing mail, including drop boxes. Processes & handles Real Estate tax payments, refunds, & penalty letters.
• Accepts & processes vital statistic documents, including birth, death, & marriage, as well as real estate documents to determine if they are recordable. • Maintains expertise in one of the eight program areas in Customer Service; maintains inventory for the program area; updates all staff on changes within program area; upon year-end, trains newly assigned staff member in that area of expertise; learns a new program area. • Works the hours &/or shifts assigned & begins & ends work on time. Will be assigned to work both at the Gov’t Center in Shakopee, as well as at the Service Center in Elko New Market.

MINIMUM QUALIFICATIONS:
Requires equivalency of HS graduation & four years of customer service, computer, or records related experience. Preference given for motor vehicle licensing experience. Intermediate skill in computers including MS Word, MS Outlook, & related MN State databases/systems are highly desired. Driver & Vehicle Services Title & Registration Certification is also a plus.

MinnesotaJobs.com - 16 months ago - save job - block
Recommended Jobs
Customer Specialist
Walser - Bloomington, MN
Walser - 9 days ago

Domestic Operations Customer Service
SBA Global Logistics - Burnsville, MN
Indeed - 17 days ago
Easily apply

Customer Operations Specialist-Chaska MN
Corporate Management Group, Inc. - Chaska, MN
Corporate Management Group, Inc. - 17 days ago
About this company
3 reviews