CUSTOMER TECHNICAL SPECIALIST
Danaher - Miami, FL

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BEC000178

OPCO Description

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Hospital laboratories are our core clinical diagnostic customers. Our life science customers include pharmaceutical and biotechnology companies, universities, medical schools and research institutions. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on six continents. For more than 75 years, our products have been making a difference in peoples lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Description

Responds to customer calls, assessing a customer's requirements and determing the most cost effective solution(s) to a customer's problems. The incumbent provides general technical consulting to customers and company staff distinguishing among hardware, reagent and/or software issues in order to dispatch the appropriate resource at minimum company expense; collects and analyzes data to enhance customer satisfaction; and classifies customer complaint information according to FDA requirement before forwarding it for resolution. Exercises judgment within defined procedures and practices to determine appropriate action. May develop and track technical training project plans. Monitors policies procedures and standards relating to technical training. Recommends changes. Adheres to policies and procedures.

Danaher Overview

Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher's portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher's 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.

Organization

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Diagnostics

Job Function

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Customer Service

Primary Location

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North America-United States-FL-Miami

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Schedule

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Full-time

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Danaher - 2 years ago - save job
About this company
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