Cable Store Professional Job
Time Warner Cable - Costa Mesa, CA

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Posting Job Title: Cable Store Professional
Requisition #: 143477BR
Posting Location: Costa Mesa, CA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Posting Job Title: Cable Store Professional
Posting Job Description: Time Warner Cable is currently seeking a Cable Store Professional for our Costa Mesa, CA location. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
POSITION SUMMARY: Provides face-to-face customer service to store customers, including processing of payments, billing inquiries, sales of services/equipment, repair services, and scheduling of installations/disconnects.

ESSENTIAL FUNCTIONS:
  • Provides a high level of face-to-face service to customers in a professional, courteous, and effective manner.
  • Consistently meets sales and service goals by ascertaining customer's needs and cross-selling and/or upgrading products and services.
  • Resolves service related problems prior to scheduling a field visit and responds to customer
  • complaints and inquiries in a timely and professional manner.
  • Explains the benefits and features of existing and new products, services, and programs.
  • Monitors and maintains daily cash transactions.
  • Receives cash drawer/bag, verifies amount received and ensures that cash and equipment are secured.
  • Counts, batches and balances cash drawer and credit card payment receipts; required to meet accuracy standards.
QUALIFICATIONS:
  • High School diploma or equivalent experience required.
  • Valid Driver's License with satisfactory driving record may be required
  • 1 year of customer service, cash handling, and/or sales experience required
  • Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills.
  • Solid communication skills. Must be able to demonstrate effectiveness working with various levels of management, staff and/or outside contacts.
  • Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

CBTWC 6/18/13

FCC Unit_TWC: 7532
Controlling Establishment ID: 00392 - Paularino

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

Time Warner Cable - 12 months ago - save job - block
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About this company
1,630 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...