The Cage Shift Supervisor assists the Cage Shift Manager in overseeing the day-to-day operations of the Cage Department and provides excellent Customer Services. All duties are to be performed within the guidelines of the Seneca Nation Gaming Operations policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Must be 18 years of age or older upon employment.
Associates Degree from an accredited college or university is preferred.
One (1) year of previous experience managing large sums of money is required.
One (1) year of previous supervisory experience.
Excellent math skills are required.
Previous experience in the use of personal computers and software is preferred.
Previous customer service experience preferred.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the casino.
Frequently push/pull, lift and carry up to fifty (50) pounds.
Occasionally sit, bend/stoop, squat, climb heights, reach above shoulder level, crouch, kneel and balance.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.