California Nursing Home Clinical Project Manager
Health Services Advisory Group, Inc. - Glendale, CA

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Under general supervision of the Associate Director, Nursing Home (NH), the NH Clinical Project Manager (CPM) provides quality improvement (QI) support to a defined number of California NHs throughout the state. Quality improvement support consists of conducting on-site visits, teleconferences, Webinars and Learning and Action Network (LAN) meetings with HSAG of California participating NHs. The CPM also helps NHs with improvement of Nursing Home Compare quality measures using the Quality Assurance & Performance Improvement (QAPI) model. The CPM position requires knowledge specifically in the reduction of antipsychotic medications and other quality measures specified by the Centers for Medicare & Medicaid Services (CMS).

  • Serves as a primary HSAG of California contact with assigned NHs and communicates/consults with them on a regular basis to assist with their interventions related to established CMS goals, objectives, and measures, and to provide technical assistance and recommendations as needed.
  • Assesses current NHs processes, support systems, and barriers related to the CMS QAPI focus. Based upon assessment findings and in collaboration with the NH team, determines appropriate interventions and modifications, and shares these with the appropriate NH staff.
  • Able to communicate and work well on tasks with California stakeholders to plan, facilitate, and execute interventions.
  • Utilizes clinical expertise, problem-solving techniques, flow diagrams, statistical process control charts, Advancing Excellence Campaign tools and resources, QAPI and other methods to demonstrate to NHs how to reengineer existing processes or design new ones to improve performance.
  • Possesses ability to discuss complex health care issues during face-to-face meetings, teleconferences, and through written correspondence with providers and stakeholders.
  • Remains current and knowledgeable about new QI activities, opportunities, tools, and techniques through training, education, and a variety of nationally recognized sources in the NH profession.
  • Routinely documents and reports project status, on-site visits, provider interventions, activities, and barriers/solutions, using appropriate HSAG of California and/or CMS reporting tools and databases.
  • Strong working knowledge of the publicly-reported Nursing Home Compare (QMs) on as related to CMS contract requirements.


The CPM works under the general supervision of the Associate Director, Nursing Home. The CPM is accountable for the timeliness, completeness, accuracy and quality of all assigned functions and tasks.


In this position the employee will be subject to environmental conditions related to vehicular and possibly air travel to and from locations, which may include overnight stays. Additionally, the employee must also be willing to work in a cubicle office environment, use a computer, and attend meetings when not traveling.

  • Demonstrate and utilize problem-solving skills.
  • Able to interpret and communicate NH data.
  • Communicate clearly and accurately.
  • Develop and deliver oral presentations to large audiences and speak in public gatherings.
  • Facilitate collaborative relationships with providers and stakeholders through verbal and written communication skills.
  • Motivate NH teams including leadership and frontline staff to achieve project deliverables.
  • Explain the fundamentals of the (QAPI) process.
  • Complete work assignments, accurately, timely, and independently with minimal supervision.
  • Travel to meetings and presentations in and out of the state.
  • Use a computer and appropriate software programs as directed by CMS.
  • Ad here to established company, state, and federal confidentiality policies.
  • Tolerate and accept opposing views.
  • Participate in and contribute to project team meetings.
  • Adapt to different situations and remain flexible in a fast paced, changing environment.
  • Cope with stressful situations by maintaining high-performance when confronted with pressures of internal and external deadlines and time limits.
  • Candidate must be an experienced healthcare professional with a minimum of a Bachelor's degree in appropriate science or related discipline. California RN, LVN or Social Work license preferred.
  • Three or more years of healthcare experience in a hospital and/or nursing home.
  • Quality management experience and knowledge of QAPI tools and techniques.
  • Clinical experience specific to the reduction of antipsychotic medicatons and other clinical quality measures required.
  • Experience specific to NH management is preferred.
  • Possess general understanding of the changing health care environment.
  • Proficient in Microsoft Office systems.
  • Proficient in oral and written communication and interpersonal skills.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change, e.g., changes in personnel, emergencies, workload, technological developments or company priorities.

HSAG is an EEO Employer of Veterans protected under Section 4212.

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