Call Center, Customer Service Representatives
Sovereign Bank - Rhode Island

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These positions are located at our East Providence Call Center location, located at 1 Sovereign Way, East Providence, RI.

Job Duties

Provide consistent quality customer service to internal and external customers that meets or exceeds Sovereign's standards.

Respond to customer inquiries on account status; researching problems and concerns.

Refer customers to other departments when necessary.

Keep informed of changes in bank services and procedures.

Handle calls on bank mailings (i.e. statements, mortgage notices, escrow notices, etc.).

Other duties as assigned or requested.


High school diploma or equivalent

Minimum 6 months customer service experience

Basic aptitude for math

Accuracy in typing

Sound verbal and written communications necessary

Demonstrated problem solving skills

Working knowledge of different types of bank accounts preferred

PC experience helpful

Bi-lingual (English and Spanish) is preferred

5 week training provided and required.

Contact Information

Mirna Fisher

Job ID: 54365


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

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Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....