Call Center Agent (Soft Collections) Starting September 24th MOHELA -
Chesterfield, MO
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Missouri Higher Education Loan Authority (MOHELA') is currently searching for professional, confident and courteous individuals to join our Call Center Team to counsel student loan borrowers and parents to successfully manage and repay their student loan debt. This is through inbound and outbound collection calls. The Call Center Agents will be making outgoing calls to delinquent borrowers in order to receive payments and counsel them on their federal student loan debt. Agents are also responsible for researching and analyzing student loan accounts in response to verbal inquiries. They recommend appropriate courses of action in order to keep student loan accounts current with MOHELA. Candidates must be available to work 11am to 8pm Monday through Thursday, and 8am to 5pm on Fridays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Comprehensive training (compensated at $15.00 an hour) will be approximately 7 to 8 weeks long from 8am-5pm Monday through Fridays. Hired candidates must be able to attend training every day from September 24th to November 9th
Required for all candidates: Must have high school diploma or general education degree (GED)Preferred not required: 2 years or more of call center experience (preferably high call volume)and/orCollection experience on delinquent accounts (auto-dialer experience a plus)and/orCustomer Service Experience – office experience preferred Some college experience with the above 'Preferred not required' experience above is a plus. ORMust have College Degree Must Have: Availability to work 11am to 8pm Monday through Thursday, and 8am to 5pm on Fridays Ability to understand and apply complex regulations that continue to change over time Must be a quick learner with excellent research skills Must be able resolve difficult customers Must be able to thrive in a highly structured work environment responding to high call volumes. Ability to adapt to a desk job where constant phone work is completed A stable work history and strong work ethic with an excellent attendance and dependability record Strong verbal and written communication skills Capability to exceed challenging expectations A friendly speaking voice and patient demeanor Solid data entry skills (20 words per minute) Independently skilled in Microsoft Windows and Outlook Must be able to obtain an appropriate public trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions Located in Chesterfield, MOHELA offers excellent benefits, including: Medical + Dental + and Vision coverage 401K with dollar for dollar match up to 8% of salary Pension Earn accrued Paid Time Off and Vacation on first paycheck Paid holidays Tuition Assistance from 50%-100%, including dependent child tuition Business Casual Wear environment Employee Assistance Program To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.532.0600 x3571 (Dan DeBoer), TDD 636.532.5189.
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