Call Center Agent
Tow Squad - Scottsdale, AZ

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*Who is hiring?*
Tow Squad is a 24/7 nationwide roadside assistance call center based in Scottsdale AZ.
We help stranded motorists in different locations and situation get an immediate rescue by understanding the issue and assigning a local service provider to the scene.

*What is this position about?*
As a call center agent you will be handling multiple incoming calls from stranded motorists in various situations and you will need to control the conversation in an assertive and friendly manner.
All the customers' information will be inputted into our online ticket system and once finished you will assign the ticket to one of our drivers in the location of the customer.

*What are the shifts available?*
Our call center is 24/7 so there 3 main shifts each day:
This is a full time position, 1 or 2 grave yard shift a week may be assigned to you.

*General tasks: *
Periodically throughout your shift you will need to call around drivers with assigned tickets to check up the status of our customers.
At the end of your shift you will need to check for the cleanliness of your station before you leave.

*Salary: *
Offering $10/hr. base salary + daily commission. Expect for an average of $13/hr to $16/hr for the 1st 3 months, and after 3 months you can be promoted to sell additional services and increase your commission dramatically.

*Benefits: *
5 paid vacation/sick days a year.
Monthly bonuses for goal achievement.
Retirement plan.

*Requirements: *
Must be tech savvy; know how to operate mobile phone apps (which we often use to communicate between the staff).
Must have reliable transportation
Must have some experience in call center sales

Tow Squad is always looking for the next big talent in call center agents. if you are a team player, thinking out side of the box and a responsible person, Tow Squad will be a perfect place to develop a career.

*So what now?*
If you feel like you may be a perfect fit for the team please fill in the online job application in the following link: (if the link doesn’t work properly please go to and paste “/tow-squad-job-application” right after “” in the URL bar).

About this company
3 reviews
Tow Squad is a leading roadside assistance and towing provider for 24/7 immediate local assistance. Helping stranded motorists day and night...