Call Center Communications Specialist
Cox Communications - Wichita, KS

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Position Details

Work Location: Wichita Call Center
Pay Range: Minimum - $13.27

Cox Job Summary:
Develops and directs customer care and sales processes, methods and procedures, knowledge management and communication strategies. Provides call center and sales personnel with up-to-date information on products, services, processes, tariffs, rates, features, and troubleshooting techniques by collecting and disseminating information, methods, and procedures via web-enabled electronic knowledge databases.

Cox Job Specifications:
1-Acts as the internal call center expert in methods, processes, and procedures and communicates vital information concerning products, services, rates, tariffs, and processes for call center and sales staff.
2-Attends meetings and training sessions to collect and disseminate critical information concerning products, services, rates, tariffs, and processes to call center and sales staff.
3-Develops and maintains up-to-date content for web-based knowledge center that motivates and informs users and decision-makers. Broadcasts updates and links via e-mail if appropriate.
4-Obtains, updates, and distributes information concerning products, services, tariffs, rates, and advertising campaigns, and competitive issues in the marketplace. Determines best methods of communications including newsletters, bulletins, email, banners, flyers, or other creative means of communications.
5-Creates and maintains content in knowledge center using computerized tools such as FrontPage, PhotoShop, HTML, JavaScript, Flash, ASP, Metatags, Dreamweaver, Swish, and/or Oracle.
6-Solicits feedback, researches alternatives, and proposes improvement recommendations for enhancement to communications and knowledge center tools.
7-Answers employees' questions concerning products, services, and information retrieval in a helpdesk environment.

Cox Job Qualifications:
Typical Training / Experience - HS diploma, GED or relevant work experience; Minimum 2 years of experience in HTML and JavaScript. Experience in Kana Response, Sharepoint, SQL and ASP highly preferred. Strong interpersonal and communication skills are critical to this position.

Cox Essential Job Functions:
Candidates must have the ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard, calculator, fax, and other standard office machines. Candidates should be advised that the position may involve sitting for extended periods of time.

Benefits
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities

About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index.

Cox is an equal opportunity employer.

More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

Cox Communications - 13 months ago - save job - block
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As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery...