Call Center Coordinator-Temporary
SIRVA Worldwide, Inc. - Fort Wayne, IN

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Are you ready to be a part of one of the largest trucking companies in the US. With over $1.7B in revenue in 2010, SIRVA is the 13 th largest For-Hire Carrier in the United States where you can use your passion for customer service while being challenged, inspired and pushed to constantly be your best? If so, SIRVA Inc. has an amazing opportunity for you!

SIRVA, Inc. is a leading worldwide provider of relocation and moving solutions. We conduct more than 300,000 relocations every year, transferring corporate and government employees and moving individual consumers. With more than 2,300 employees and an extensive network of agents and other service providers, SIRVA operates in more than 150 countries. SIRVA’s brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation and SIRVA Settlement.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

The Call CenterCoordinator, reporting to the Call Center Supervisor, is an entry level position responsible for processing lead inquiries. Responsibilities include, but are not limited to: answering telephones, timely response to email inquiries and monitoring of the Lead Management Program. The Coordinator will display working knowledge of all products, establish rapport with consumer, and qualify lead opportunity and forward lead to proper channel.

The successful individual will leverage their knowledge and experience in (function or business) to...

Conduct outbound calls to qualify lead opportunities from Lead Management Program and Mortgage lead providers. High customer satisfaction is a must. Coordinator will have a demonstrated knowledge of SIRVA’s full range of services: Moving, Mortgage and Real Estate to clients. Required to perform minimum number of calls per hour with producing minimum number qualified leads per hour. The incumbent will also cross-offer SIRVA’s full range of services.

Maintain an online lead database through the use of SIRVA’s Lead Management Program as well as maintenance of internal tracking spreadsheets. Maintaining the lead database consists of updating lead disposition to reflect lead performance. Accuracy is vital to measuring overall program success.

Answer inbound calls from several of SIRVA’s marketing channels for all relocation products, Moving, Mortgage and Real Estate inquiries.

The accomplished individual will possess:
Proven customer service skills

Experience in a call center environment

The ability to perform in a fast-paced, team oriented atmosphere

High School Diploma or Equivalent (Associate’s or Bachelor’s Degree preferred)

Proficiency in Microsoft Office Products, specifically Word, Excel, and Access

Required Skills

Required Experience