Call Center Customer Service Representative
Guardian Burglar Alarm - Southfield, MI

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Customer Service Rep (Afternoon Shift)

About Guardian

Founded in 1930, Guardian Alarm Company is a family owned and Michigan based company with over 1,200 employees. We have continued to be Michigan’s largest full service provider of security and medical monitoring solutions all while delivering superior customer service through our highly skilled work force, cutting edge products and service. We are continually expanding our client base and company, and in order to do so need a dynamic Customer Service Representative to join our team at our headquarters in Southfield, MI.

Major Responsibilities:
  • Responding to incoming calls and monitoring alarms 100% of the day
  • Data entry, typing, wearing a headset 90% of the day
  • Excellent written and verbal communication skills
  • Average computer skills with the ability to type a minimum of 35 WPM
  • Must stay alert and controlled during stressful situations
  • Enthusiastically greet customers on telephone calls
  • Answer all inquiries with quickness and accuracy, assuring one call resolution to meet all customers’ needs
  • Work effectively as a team player across all company departments to ensure an efficient and professional work environment
  • Essential to work our Afternoon shift
      , 3:30 PM - MIDNIGHT
    • 40 hours per week
    • Possible weekends and holidays
Key Skills:
  • Excellent customer service and phone skills
  • Strong verbal communications, problem solving, time management and organizational skills
  • Bi-lingual (Spanish/English) Preferred
  • Ability to follow direction and learn quickly
  • Be highly motivated to create, maintain and increase customer satisfaction
  • Perform all other duties as assigned
Education and Experience
  • Minimum of 2 years of experience in call center environment or in a customer service role
  • Experience in the alarm industry preferred
  • Minimum of High School diploma or GED
  • Associates degree preferred
Direct candidates only; no third party recruiters please