Call Center Customer Service Representative
Haverty Furniture Companies, Inc. - Coppell, TX

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Customer Service Representative

MAJOR FUNCTION: Responsible for supporting customers, retail stores, management and staff regarding merchandise and warranty issues.

SPECIFIC DUTIES:

• Responsible for competently responding to incoming, outgoing phone calls, pre and post delivery calls and email.

• Responsible for using My Service Center to create, maintain and resolve Customer Service issues.

• Responsible for maintaining an action driven To Do list and

working the list to keep it current daily.

• Responsible for learning procedural, policy and system enhancements and

adapting to changes as they occur.

Requirements

REQUIREMENTS:

• Must have prior call center experience

• Must have excellent communication, and listening skills.

• Must be able to professionally interact with customers as well as other team members.

• Must be able to multi-task within a fast paced environment.

• Must be self-motivated.

• Must work positively in a team environment.

• Must have basic computer skills, including experience with an automated system.

• Must be detail oriented.

The job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his/her superior.

Haverty Furniture Companies, Inc. - 17 months ago - save job - block
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