Call Center Customer Service Representative
Omnicare - Milford, OH

This job posting is no longer available on Omnicare, Inc. Find similar jobs: Omnicare jobs

ESSENTIAL DUTIES:
  • Answer high volume of inbound customer support calls and provide appropriate response, guidance and/or solutions in a timely manner to:
    • Members/Patients – Co-Pay inquiries, Formulary inquiries, Eligibility, Prior Authorizations
    • Pharmacist – Processing information, Prior Authorizations, Overrides
    • Physicians – Prior Authorizations and Overrides
  • Document pertinent information related to customer calls for call tracking, follow up and quality assurance
  • Perform outbound calls as required and/or needed
  • Provide production support and assistance as needed to onsite mail service pharmacy
    • Filling
    • Shipping
    • Data Entry
    • Medication repackaging
  • Perform other various duties and tasks as assigned by supervisor(s)

MINIMUM REQUIREMENTS:
  • High School diploma or equivalent
  • Pharmacy technician experience in a retail pharmacy, pharmacy benefit management or mail order environment is preferred
  • Ability to obtain Certified Pharmacy Technician certification

DESIRED QUALIFICATIONS:
  • Pharmaceutical Technician Training and/or background in Pharmacy
  • Previous customer service experience in a Pharmacy Benefit Management or health care environment
  • Previous customer service experience
Pharmacy Technician certification

Requirements

see above

Omnicare, Inc - 16 months ago - save job - block
Recommended Jobs
PBM Call Center Customer Service Representati...
Omnicare, Inc - Milford, OH
Omnicare, Inc - 13 days ago

Customer Service Rep
ABRA Auto Body & Glass - Loveland, OH
ABRA Auto Body & Glass - 2 days ago

Call Center Representative
Adecco - Cincinnati, OH
Adecco - 3 days ago
About this company
244 reviews
Omnicare strives to be omnipresent in US nursing homes. The firm is the country's largest institutional pharmacy services provider,...