Call Center Customer Service Representative
UnitedHealth Group - Kingston, NY

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Position Description:

When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. The Customer Service Representative is responsible for answering up to 80 incoming calls from members and providers while ensuring a high level of customer service and maximizing productivity.

Primary Responsibilities:
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards

Requirements Requirements:
  • High School Diploma or GED is required
  • 1+ year of customer service experience analyzing and solving customer problems is required
  • 1+ year of experience working in a call center environment taking up to 60+ calls a day
  • Available to work 40 hours per week anytime within the operating hours of 9:00 AM to 6:00 PM EST
Assets:
  • Previous healthcare experience is preferred
  • Previous experience working with members and providers in a healthcare setting is preferred
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

About this company
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier...