Call Center Customer Service Representatives
AccuStaff - Albany, NY

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AccuStaff is an employment service in Albany, NY that has been providing customer service and office support personnel to Capital Region businesses for over 30 years. Currently we are recruiting for several Call Center Customer Service Representatives to include Spanish Speaking Bilingual caniddates, for a Top client located in Corporate Woods, Albany. This is a Great location - bus line accessible and free parking!We are recruiting for several shifts to include an 11:30am - 8pm schedule which will include work hours on Saturdays with 1 day off during the week. FLEXIBILITY IS A MUST and Candidates who are interested must have open availability on Saturdays.The following are the responsibilities of the position: Responds and makes a best effort to resolve all callers inquires and needs, including those concerning programs such as Medicaid, Child Health Plus, and Family Health Plus. Conducts and processes renewals by telephone Provides information and direction to callers regarding mail-in and telephone renewals Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail, web Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate Enters appropriate data and information into the applicable automated systems Escalates calls or issues to the Renewal Lead for resolution as needed
High School diploma, GED Computer Literacy; Strong Data Entry and Telephone Skills Minimum two years of previous experience in customer service, preferably in a Call Center, human services, health care related field Understanding of the needs and problems of disadvantaged populations Ability to interpret and follow policy and procedure guidelines Ability to successfully execute many complex tasks simultaneously

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