Call Center Customer Support Representatives
GameFly Inc. - Austin, TX

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Customer Support RepresentativesJoin the fun, creativity and innovation at GameFly, the leading subscription - based video game rental company. We are currently seeking Customer Support Representatives who care deeply about the customer experience. If you are looking to make a positive impact and enjoy solving problems, then we have an opportunity for YOU! The Customer Support Representative will be an integral part of the team by providing exceptional support via our three channels of communication ( Phone, Email, and Chat ) while troubleshooting and resolving customers' issues. Essential Functions: Provide exceptional customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat (as assigned) related to GameFly services Ticket and log all customer contacts using the CRM system ( Right Now ) Troubleshoot problems, determine the issue by evaluating and analyzing the symptoms and communicate with management in a timely manner Provide support by clearly communicating solutions in a user-friendly, professional manner Perform additional duties as directed by management
Customer Support RepresentativesSkills and Qualifications: Must have Contact Center/Customer Support experience using email, chat and phone Must be flexible to work late shifts and weekends in addition to holidays Ability to effectively manage medium to heavy inbound email volume Knowledge of relevant software computer applications and equipment Strong typing skills Knowledge of customer service principles and practices Familiar with Microsoft Word, Excel, and Internet Explorer Previous Customer Support experience using email, chat and phone is required. Must be flexible to work late shifts and weekends in addition to holidays. Must be able to pass a background check and drug screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE.

CareerBuilder - 14 months ago - save job - block
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