Call Center Group Lead
JCPenney Logistics Center - Wauwatosa, WI

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DUTIES:

Assist Customer Service Representatives with questions and difficult customers.

Handle escalated customer complaints in a professional manner.

Answer incoming calls when needed during busy peak times.

Associate will be required to move to various customer service activities in Store Support, Driver Support, and Repair as the call volume necessitates.

Associate will be cross-trained for various office functions as necessary. ...

MilwaukeeJobs.com - 17 months ago - save job - block