Call Center HR Business Partner
Santander Consumer USA - Colorado

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Summary of Responsibilities:
The Human Resources Business Partner (HRBP) collaborates with the business and HR team to implement HR initiatives in line with the organization’s strategic objectives. By developing strong internal client relationships, the HRBP helps drive people management initiatives. Key responsibilities will include providing HR consultation, policy interpretation, strategic planning, and administering HR projects and program implementation for assigned business units.

Essential Functions:
Assists with all human resources functions, including but not limited to:

Builds collaborative relationships and gains credibility with operational management and associates to identify HR needs and work collaboratively to implement ideas and strategies

Proactively minimizes legal risk by ensuring clients' compliance with company policies and procedures. Makes recommendations, provide solutions, and resolve issues as challenges arise

Provides expert advice to local management on a range of individual and collective HR issues in accordance with company policies, procedures and Best Practice to deliver solutions on employment issues

Seamless executes a full range of duties aligned to deploy HR Strategy and objectives into client group

Leads employee relations for the organization including coaching on HR related issues, disciplinary actions, HR investigations, and separation

Contributes to the development of HR policies which are aligned to business goals and legal requirements

Analyzes HR data for client group/business area to identify opportunities for improvement and implements solutions to enhance service quality and cost effectiveness (i.e.: Labor Turnover trends, absence management, etc.) Identifies training needs within business area and works with Talent Solutions to ensure availability of associate development is aligned to functional and organizational objectives

Works with Talent Acquisition to source and attract top talent into business area through targeted recruitment activities (i.e.: Behavioral Interviewing) to ensure improved talent attraction in achieving business goals that model company values.

Communicates changes/development in operational HR Policy procedures within business area

Integrates Company Values into all activities to drive alignment and organizational improvement through inspiring and motivating people

Educates business area to drive employee support requirements through self-service

Collaborates with other HR Operations Partners to ensure coordination, consistency and cultural sensitivity in the delivery of all HR related activities

Assists in ongoing administration of recordkeeping in associate files as well as HR system of record

Assists, supports and administers reward and recognition programs, new employee orientation / welcoming programs as needed

Fosters strong partnership with HR colleagues to support all HR strategies

Other Functions:
Special projects as required

Performs other duties as assigned

Facilitate and/or train as needed

Required Skills

Requirements:
Bachelors Degree in Human Resources or related field required; Continuing education as required to stay abreast of legal issues is required

Four (4) to six (6) years human resource related experience as an HR business partner, generalist or specialist; strong business acumen is required; Certification in human resources is desired (PHR, SPHR)

Must be an effective verbal and written communicator with strong interpersonal, problem solving and conflict resolution skills

A flexible and professional approach to an evolving and dynamic environment is essential.

Successful track record of delivering superior client service

Demonstrated ability to work under pressure, appropriately prioritize and organize work effectively.

Excellent Microsoft Office skills required; HRIS (PeopleSoft) and ATS knowledge strongly preferred

Must have ability to maintain confidentiality

Working Conditions:
Extended work hours may be required as dictated by management and business needs

Ability to travel to multiple facilities as business needs dictate

May be required to lift, push, or pull materials weighing up to twenty (20) pounds

May be required to sit and review information on a computer screen for long periods of time

May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard

Corporate / satellite office role

Required Experience

Santander Consumer USA - 10 months ago - save job - block
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