Call Center Manager
CEFCO Convenience Stores - Temple, TX

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Position Purpose :

This position is responsible for the running of a 24 hour maintenance service dispatch operation servicing all CEFCO convenience stores and other company affiliated assets.

Responsibilities :
  • Direct supervision and training of dispatchers, administrators, and/or analysts.
  • Upkeep and maintenance of service call receipt system (web based or telephone).
  • Overall responsibility for the receipt and timely dispatch of all CEFCO convenience store maintenance service requests.
  • Ensures proper qualification and clarification of all maintenance service requests.
  • Ensures proper service request instructions are provided to internal service technicians and third party vendors.
  • Verifies arrival of service technicians and third party vendors to service sites as required.
  • Verifies completion of service requests.
  • Closes out service calls upon completion within set time guidelines.
  • Receives and processes all service maintenance invoices, including routing for proper approvals.
  • Enters service repair invoice data into maintenance dispatch system.
  • Prepares and submits all store service charge invoicing to main accounting department on a timely basis.
  • Enters and maintains all asset data into dispatch system, and keep up-to-date.
  • Tracks asset life cycles.
  • Makes recommendations for asset replacements based on asset life tracking.
  • Inputs and tracks internal and third party tech service level grading.
  • Supervises all warehouse activities, including main and remote locations.
  • Maintains warehouse and company asset inventory controls.
  • Develops and maintains internal/external audit processes for inventory (full cycle) by business unit analysis and metrics
  • Generates all requested reports.
  • Represents CEFCO and Fike’s organizations professionally.
  • Manages expenses and department budget responsibilities effectively
  • Provides support on work teams or other projects, as assigned.
  • Works effectively with external vendors and resources, as required.

About this company
96 reviews
CEFCO Stores is an independently owned chain of convenience stores based in Temple, TX. With 225 locations across Florida, Alabama,...