Call Center Rep
A+ Federal Credit Union - Austin, TX

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Job Description:
We're looking for individuals who genuinely enjoy
helping others by sharing their knowledge of the Credit
Union's products that will meet their needs and help
fulfill their lifelong financial dreams. Sound like you?
  • Answer all incoming calls within the established
ring time goal
  • Assist members by providing accurate detailed
information and/or processing various types of
transaction requests.
  • Use pleasant, professional voice and good listening
skills to enhance service received by members
  • Make outbound calls to cross-sell targeted products,
services or events as needed.
  • Open various types of accounts and/or, shares,
checking, certificates and Money Market accounts for
members, offering products/services in bundles in
order to increase services per retail member.
  • Assist members with account and/or loan inquires,
rate information, products and services, requests
for statements and any other products and services
information.
  • Discuss/counsel members who have questions relating
to accounts, loan payoffs and stop payments, and/or
error resolutions after completing any necessary
research.
  • Bilingual Spanish is a plus (may be required on some
openings).

Job Requirements:
  • High school diploma or GED equivalent.
  • Minimum of six months' financial institution
experience preferred, or equivalent call center
experience.
  • Skilled use of phone system, computer, and all
related software.
  • Basic math/accounting skills, 10-key calculator,
excellent research and verbal and written
communication skills.
  • Problem solving skills and dealing with potential
conflict.
  • Quicken and QuickBooks experience preferred.

About this company
11 reviews
A+ Federal Credit Union was founded in 1949 by a group of 50 teachers during a picnic meeting at Zilker Park in Austin. These foresighted...