Call Center Rep
Avionsystems - Freeport, IL

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This is a 2 month assignment that has the potential of going longer.

Pay Rate: $11.36/hr

Hours of operation are 7am-7pm Mon - Fri, Saturday 7am-4pm. Temp will be scheduled 39 hours a week. Schedule will be determined on 1st day. Temp may be scheduled to work until 7pm Mon-Fri. At this time will not be scheduled to work Saturday’s, but may change based on our needs.

Functional responsibilities: Inputs data to complete the First Notice of Loss for insureds and claimants. Answers customer questions and forwards customer and claim to the proper claim office with jurisdiction. Alerts field appraisal personnel of any extraordinary claim events. Assists customers with policyholder service inquiry calls and correspondence. Provides call center services to all Field Claim Offices when required. Performs special assignments from claim offices when required. Performs other related duties as assigned or required.

Job requirements: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; excellent oral & written communication skills; superior telephone etiquette; excellent listening skills and ability to articulate ideas; ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; strong organizational skills; strong ability to multi-task; demonstrated ability to manage stress; basic computer skills; ability to work various shifts within hours of operation.

Flexibility is a must, as your shift can/will change to meet business needs. Previous call center & customer service experience required; must be able to work well in a fast paced environment. Bilingual a plus but not required. Must be able to type 25 wpm.

Assignment is for 60 days at this time, but will be re-assessed at 60 days and may go past 60 days.