Call Center Representative needed in our Mankato office. The primary purpose of this position is to provide extraordinary service to all clients utilizing the services of the AgStar Center for Extraordinary Services (ACES). Promotes AgStar’s products and services to clients in order to more fully meet their financial services needs. Responds to all incoming telephone calls regarding account status, billing inquires, questions/problems, product/service inquiries, etc. To the best of his/her ability, identifies and fully addresses the client’s needs and completes client transaction. When necessary, refers the client to another AgStar team member for additional follow-up. Based on established marketing strategies, initiates outbound calls to remind clients of AgStar’s current product/service promotions, events, and appointments in order to deepen our client relationships. Under general supervision, may complete loan-by-phone requests.
DESIRED QUALIFICATIONS: Some post high school education in accounting, business administration or related field.
1 year related call center/banking experience. Background in agriculture preferred. Very good accuracy and attention to detail essential. Good client service skills essential. Requires good interpersonal, communication, organizational, and time management skills. Strong listening skills. Requires good computer skills including MS Office applications (Word, Excel, Outlook, etc.) and client databases. Developing knowledge of AgStar products, services, processes, team members, and teams/functions.
AgStar is a $6B value added financial services cooperative, dedicated to agriculture and rural America. For over 95 years, AgStar has served 69 counties in Minnesota and northwest Wisconsin as part of the Farm Credit System. Our goal is to provide high quality financial products and services based on sound business practices for agricultural and rural clients. We also serve as advocates and advisors, helping our clients take advantage of growth, opportunity and profit. We value excellence and recognize and reward our outstanding team members. AgStar has been recognized and named one of the Top Workplaces of Minnesota. Top Workplaces recognizes the most progressive companies in MN based on employee opinions about company leadership, communication, career opportunities, workplace environment, managerial skills, pay and benefits.
We offer great benefits, including:
• Competitive base salary
• Incentive opportunity
• Health Insurance benefits (medical, dental, vision, etc.)
• 401k with 9% company match
• Paid vacation, sick leave, and holidays
• Educational assistance
• Training and development programs
Qualified candidates please apply on-line at
AgStar is an Equal Opportunity Employer.
Farm Credit Network - 18 months ago
Our Mission: Enhancing Life in Agriculture and Rural America
At AgStar, we’re passionate about enhancing life in agriculture and...