Call Center Representative
CoWorx Staffing Services - Bethlehem, PA

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The Customer Service Representative is responsible for delivering world-class service to both internal and external customers by representing our client with integrity and professionalism. The Customer Service Representative will answer customer inquiries and complaints, explain products or services, and/or process orders. The Customer Service Representative I will perform additional responsibilities with in line with the agent's advanced level of expertise and specialized skills and based on the program and/or client needs. We are looking for people to join our team. Responsibilities: Provide superior customer service using effective interpersonal skills, which include building rapport, listening effectively, remaining tactful and patient, using appropriate questioning techniques, and empathizing when appropriate. Navigate within and properly use program systems to answer customer inquiries and complaints, explain products and services, and/or process customers' orders. Research all available resources and follow outlined process and procedures. Deliver and maintain exceptional quality for each call/chat/order handled. Notate customers' accounts or orders with accurate details. Direct escalations, unresolved issues, and system deficiencies to the designated resource. Work special projects and/or escalations as assigned by supervisors. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties or tasks does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Requirements: At least one year of customer service experienceHS DiplomaMust be able to pass background check

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